topic Re: no service in Get Support

no service

condor1 — Sun, 18 Dec 2022 19:10:12 GMT

Currently travelling in the US. I have roaming. Am in Flotida. I can text but cant talk

Re: no service

Outdoorsman — Sun, 18 Dec 2022 19:15:11 GMT

@condor1 Hi there are many issues mentioned with calling problems in the states did you try connecting to T-Mobile on their 2g network?

Re: no service

softech — Sun, 18 Dec 2022 19:20:15 GMT

@condor1 with PM TALK roaming on T-Mobile only, it is hit and miss. Try from different area and see if it works

A quick workaround, download VoIP app TextNow when you have wifi and you can use it to make calls to regular phone number

Re: no service

walker1 — Sun, 18 Dec 2022 19:25:39 GMT

@condor1

Roaming in the USA is very spotty at best depending on where you are in the USA.

Make sure that your connected to the T-MOBILE network, since it's the only one you'll be able to connect to with the roaming add on that you bought.

Re: no service

Dunkman — Sun, 18 Dec 2022 20:56:52 GMT

@condor1

The issue with Public mobile US roaming at the present time is the decommissioning of 3G Networks in the USA. Public mobile uses AT&T and T mobile as their US partner carriers. AT&T already phased out 3G network earlier this year. T mobile 's date was July 1.

According to Public mobile,

PM will have T mobile 2G network for US roaming.(for talk)

Voice and SMS text will still work.

Data will work on LTE, but will switch over to 2G to make a call.

However, the quality of service will vary depending on the different coverage areas when roaming in the USA.

Public mobile is working on a long term solution, but that will take time.

Here is some more info:

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202

Re: no service

dust2dust — Sun, 18 Dec 2022 22:30:43 GMT

@Dunkman- Please stop mentioning AT&T. Whether with or without roaming add-ons AT&T simply does not connect. This has been found here by a couple regulars in a couple different locations having solid signal from AT&T.