topic Re: Changed Phones since, plan not working in Get Support

Changed Phones since, plan not working

esi_aya — Tue, 04 Jan 2022 19:54:43 GMT

Hello:

My telephone recently stopped working so I changed from a Samsung s4 to an LGx power. Since putting my SIM card into the new phone, I can only make and receive phone calls. I can no longer access any of the other services associated with my account (see below). Please inform me of how to fix this issue. Thank you.

My plan includes: -

- 2GB Data
- 3 Choices with Provincial Talk
- Unlimited International Text
- Unlimited Talk to Canada and the US

Re: Changed Phones since, plan not working

will13am — Tue, 07 Nov 2017 14:34:42 GMT

Is the phone able to connect to the network? If not then there is a problem with the phone.

Re: Changed Phones since, plan not working

closng — Tue, 07 Nov 2017 14:40:19 GMT

@esi_aya,

Does texting work as well?

For the Data, you may need to update your phone's APN settings.

To do so, follow this link for the instructions:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26

Re: Changed Phones since, plan not working

Taekgun — Tue, 07 Nov 2017 14:47:10 GMT

@esi_aya

I agreed with both of the above posts; if you are able to make calls then you should be able to send SMS as well.

That leaves MMS and Data which can both be impacted if you don't have the right APN settings. Use the above link to ensure everything is correct, reboot your device. If this works or you're still having issues, make sure to reply back to this thread and let us know.

Re: Changed Phones since, plan not working

ShawnC13 — Tue, 07 Nov 2017 14:54:17 GMT

@esi_aya, it does sound like your APN settings might need to be updated. Here is a good thread with a link to a great site that will give you apn settings for your phone as well as where to change them in your settings.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Network-compatibility-and-APN-settings/m-p/193377#M35246

Re: Changed Phones since, plan not working

will13am — Tue, 07 Nov 2017 15:41:21 GMT

It does seem strange that text does not work. That doesn't require any APN settings. MMS does.

Re: Changed Phones since, plan not working

kacey — Tue, 07 Nov 2017 17:06:31 GMT

Did you check your phone's IMEI number to see if the new phone is compatible?

The tool is located below:

https://publicmobile.ca/en/on/get-started

Re: Changed Phones since, plan not working

esi_aya — Fri, 08 Dec 2017 19:03:21 GMT

Still cannot send regular text messages!!! Sometimes they go, sometimes they don't.

Re: Changed Phones since, plan not working

esi_aya — Fri, 08 Dec 2017 19:05:45 GMT

Still have problems sending messages. Sometimes they go, most times they don't. Is it possible to give me a step by step on how to check APN settings. I am so frustrated. I took my phone back to where I bought it and I'm told the phone is fine I should check with my service provider.

Re: Changed Phones since, plan not working

wetcoaster — Fri, 08 Dec 2017 19:19:26 GMT

@esi_aya wrote:
Still have problems sending messages. Sometimes they go, most times they don't. Is it possible to give me a step by step on how to check APN settings. I am so frustrated. I took my phone back to where I bought it and I'm told the phone is fine I should check with my service provider.

As mentioned above by @will13am, SMS are independent of data services and therefore don't need APN settings. If the problem is with picture messaging / MMS then you should follow the directions in @ShawnC13's link.

Did texting work on your old phone?

Does data work on your new phone (if you have problems with MMS only)?

Have you tried a third party texting app from the Google Play store, like Google messages or Textra?