topic My sim car not working in Get Support

My sim car not working

AN881 — Sun, 18 Dec 2022 18:20:49 GMT

my sim card not working data too. No incoming and out going

Re: My sim car not working

HALIMACS — Sun, 18 Dec 2022 18:26:58 GMT

The first thing you should check is your account status by either logging into self-serve or dialing *611 to see the status.

If it is active, try rebooting your device or taking out sim card and reinserting it.

If it is not active, make the required payment to restore service. This can be done by any saved payment cards on the account or by purchasing a voucher available at many retail locations.

You can also troubleshoot whether it's a device versus account issue by trying the Public Mobile SIM card in another device, and also by trying another working SIM card in your device.

Re: My sim car not working

hairbag1 — Sun, 18 Dec 2022 18:27:20 GMT

@AN881....

did you just start a new PM account and port your old number to PM ?

Re: My sim car not working

ccarr1963 — Sun, 18 Dec 2022 18:43:24 GMT

Did you have an old phone number ported from another company? It took 48 hrs for mine to work.