topic Re: 2GB Bonus Data came used? in Get Support

2GB Bonus Data came used?

feb1990 — Sun, 18 Dec 2022 12:38:58 GMT

I signed up for the 2GB one-time bonus data and 500 international minutes. But the bonus data shows I've already used over 40%, which is impossible, no way I used this much immediately after getting the data. Anyone has the same experience?

Re: 2GB Bonus Data came used?

darlicious — Sun, 18 Dec 2022 12:44:49 GMT

@feb1990

How long have you been a customer? Could those be last years gifts? Try logging in using secret/incognito mode or try the refresh arrows at the bottom right of the add ons section.

Re: 2GB Bonus Data came used?

Quigley — Sun, 18 Dec 2022 12:53:07 GMT

@feb1990

Your probably looking at cached information before.

You should try logging into your account using a browser in incognito or private mode instead.

Then do a refresh of the overview page using the little circular refresh wheel.

Try again.

Your screen shot is probably showing you the add-ons from some other promo.

Not the gift of add on you just got.

Re: 2GB Bonus Data came used?

feb1990 — Sun, 18 Dec 2022 12:55:26 GMT

Hey thanks guys, I followed your instructions and now I see!

I think there was a similar deal last year and I signed up to that and did not use up the data. The issue was caused by that, and it's showing the last deal's info. I cleared cache and refreshed now it shows the correct info.

Re: 2GB Bonus Data came used?

darlicious — Sun, 18 Dec 2022 13:00:54 GMT

@feb1990

Going by your usage it looks like you have the start of a very nice collection of add ons and you've started with matching pairs! Happy Noel and have a Merry New Year!!

Re: 2GB Bonus Data came used?

Quigley — Sun, 18 Dec 2022 13:05:34 GMT

@feb1990

Now you know what to do in the future, when logging into your account so you see the most updated information.

Just remember that and you'll be good.