topic Re: Holiday Cheer 2GB data in Get Support

Holiday Cheer 2GB data

rudavil — Sun, 18 Dec 2022 03:05:17 GMT

Hi, it's Jan 17 still waiting for that text to reply with YES2 should've gotten it by the 15th. When?

Re: Holiday Cheer 2GB data

hairbag1 — Sun, 18 Dec 2022 00:20:15 GMT

@rudavil wrote:
Hi, it's Jan 17 still waiting for that text to reply with YES2 should've gotten it by the 15th. When?

Try texting YES2 to 4911...see if that gets it for you.

Re: Holiday Cheer 2GB data

Quigley — Sun, 18 Dec 2022 00:20:35 GMT

@rudavil

Try sending YES2 to 4911.

If that doesn't work then, use the Chatbot Simon to get get a Customer Support Agent to add those holiday gifts to your account manually.

Use the Chatbot Simon to get a service ticket started first. The link is at the bottom of this page.

Re: Holiday Cheer 2GB data

kaytus — Sun, 18 Dec 2022 00:45:24 GMT

@rudavil time is running fast.. it is Jan?

Re: Holiday Cheer 2GB data

Coverhiro — Sun, 18 Dec 2022 02:16:49 GMT

@rudavil Like people suggested. However it didn't work for me and I had to message a Customer Service Agent directly with @CS_Agent

or follow this:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Holiday Cheer 2GB data

hairbag1 — Sun, 18 Dec 2022 02:56:09 GMT

@Coverhiro...

watch the little envelop icon on top right side of the page will be highlighted when they respond to you.

Re: Holiday Cheer 2GB data

rudavil — Sun, 18 Dec 2022 07:14:03 GMT

The deadline to receive the text was actually Dec 15, not Jan 15, since the last day to claim that holiday bonus was Dec 31; so my mistake. And please don't patronize me, I don't like it. On the other hand, as a PM moderator, shouldn't you have picked up on that mistake yourself? (the dates to claim the holiday cheer data bonus)

Re: Holiday Cheer 2GB data

dust2dust — Sun, 18 Dec 2022 07:26:04 GMT

If you did not get the text to reply to for whatever reason then your only option is to ask support as mentioned by Quigley and Coverhiro. Just sending a text to that short code would not work.

No one replying here is a moderator. kaytus was quipping about your January typo.

Re: Holiday Cheer 2GB data

rudavil — Sun, 18 Dec 2022 08:10:50 GMT

Thanks for clarifying this.

Re: Holiday Cheer 2GB data

darlicious — Sun, 18 Dec 2022 10:05:48 GMT

And here I was hoping for a ride in a deLorean? Dang it! 😁

@dust2dust

Assuming the OP has been patiently waiting for the text from 4911 since December 1st then it would be unlikely that sending YES2 to 4911 would trigger the offer however if the Sim card was inactive, the account suspended or otherwise unable to recieve the text but the system had generated the text and the account deemed eligible for the offer then sending YES2 to 4911 would trigger the offers to be added to the self serve account as evidenced by the text I sent last week to 4911 after reactivating an account.