topic Re: Service in Get Support

Service

EuniceChu_2 — Sun, 18 Dec 2022 01:51:11 GMT

My new SIM card has no signal after activation. I tried to use other cell phone also no signal, I can be sure that my cell phone is no any problem, before using public cell phone card; later I tried to submit a ticket, but can not login to the community account; I don't know how to solve this problem???

Re: Service

JK8 — Sun, 18 Dec 2022 02:00:29 GMT

@EuniceChu_2

Try submitting another ticket. You are already logged into your community account.

Re: Service

softech — Sun, 18 Dec 2022 02:01:30 GMT

@EuniceChu_2 no worry, it could simply be a problem of sim card provisioning and PM support can fix it easily. Please open ticket with PM support using Chatbot:

Just open a ticket ~~via Chatbot~~ for PM Support

(Add: since you tried chatbot and failed, please open ticket by direct message, Method 2)

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Service

BKNS27 — Sun, 18 Dec 2022 02:18:24 GMT

@EuniceChu_2

This is the PM Community.
You can create a ticket on SIMon Chatbot below or private message them on envelope icon above.

There could also be an outage in your area so check the outage map:

https://istheservicedowncanada.com/status/telus/map

Are you an long time member or did you just ported your number over to PM?

Re: Service

Coverhiro — Sun, 18 Dec 2022 02:15:06 GMT

@EuniceChu_2 like @softech mentioned how to contact a Customer Service Agent or here @CS_Agent with a message directly.

This happened to me when I ported over and lost signal and service with my previous provider. The port was successful, but the Customer Service Agent needed to get a technical support person involved.

Hope it works out with you.

There is also a porting team number if you would like it to message me and I can share it with you.