topic Re: Not getting the data plan that I signed up for in Get Support

Not getting the data plan that I signed up for

SuperStar1 — Sat, 17 Dec 2022 22:28:15 GMT

In late November Public Mobile had a special of 15GB for $40.

I signed up and all appeared fine, until now. I'm looking at my current data plan and it's showing 4GB for $41.25.

What happened to my 15GB for $40 plan and how do I get it back?

JK8 — Sat, 17 Dec 2022 22:31:19 GMT

Log into self service again but clear your browser cache and go incognito. You are probably looking at a cached version.

Quigley — Sat, 17 Dec 2022 22:31:56 GMT

Your probably looking at old cached information.

Try logging into your account using a browser in incognito or private mode instead. Try again.

hairbag1 — Sat, 17 Dec 2022 23:11:26 GMT

SuperStar1 — Sat, 17 Dec 2022 23:24:53 GMT

Thank you @hairbag1 that worked! I appreciate you! 🙂👍