topic Re: Double charged in Get Support

Double charged

LeonaKennedy — Sat, 17 Dec 2022 19:53:13 GMT

Dec 11, 2022 I ordered a SIM card and was charged $10.50 on my MasterCard ending 0373.
an error message said “incorrect zip code” (even though I live in Canada and have a postal code) so I used my other MasterCard ending in 7631 and was charged an additional $10.50 dated Dec 12, 2022.

I am requesting a reimbursement or credit on my next bill for this.

Re: Double charged

JK8 — Sat, 17 Dec 2022 20:02:27 GMT

@LeonaKennedy

You can contact an agent.

You will receive a response from an agent faster using the first option below, which is the preferred method.

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Re: Double charged

softech — Sat, 17 Dec 2022 20:05:08 GMT

@LeonaKennedy while PM usually do not provide refund on SIM card order, but you have a valid situation to request one. Please open ticket by direct message (Chatbot does not work on SIM card related issue)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there