topic Re: SIM card in Get Support

Re: SIM card

Robert20 — Fri, 16 Dec 2022 20:14:59 GMT

My SIM card is locked and I need a puk code from carrier

Re: SIM card

JK8 — Fri, 16 Dec 2022 20:25:17 GMT

@Robert20

You can contact an agent.

You will receive a response from an agent faster using the first option below, which is the preferred method.

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Re: SIM card

softech — Fri, 16 Dec 2022 20:25:48 GMT

@Robert20 so, you sure it is sim card PUK you need and not other PUK?

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: SIM card

darlicious — Fri, 16 Dec 2022 21:20:48 GMT

@Robert20

What is the exact wording of the error message? Do you have a phone that is 2018 or older model? What is its make and model? If it is carrier locked you either need to contact your previous provider or if it's a Samsung phone you can open an online chat with Samsung Canada to get the unlocking codes.

SIM card

Rob19 — Fri, 16 Dec 2022 22:18:50 GMT

How do I get a puk to unlock sim card

Re: SIM card

Pawprints1986 — Fri, 16 Dec 2022 22:53:39 GMT

Just curious, what would make this happen ?

Re: SIM card

softech — Fri, 16 Dec 2022 22:55:35 GMT

@Rob19

is that your post too?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-SIM-card/m-p/922607#M633179