topic Re: Did not get rewards in Get Support

Add-on rewards

m87ie — Fri, 16 Dec 2022 02:04:02 GMT

Recently received the following message, and followed instructions as advised, but the rewards didnit showup on account.

Message

“Public Mobile here. To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distance minutes. Reply YES2 to instantly apply these add-ons to your account. Must be claimed by Dec. 31, 2022. Plus, get a bonus 1GB of free data with Public Points. To be excluded from Public Mobile offers and deals, reply STOP. Conditions apply.“

Can somebody comment on this. Thanks

Did not get rewards

m87ie — Fri, 16 Dec 2022 01:44:50 GMT

Recently received the following message, and followed instructions as advised, but the rewards didnit showup on account.

Message

Can somebody comment on this. Thanks

Re: Add-on rewards

softech — Fri, 16 Dec 2022 02:07:41 GMT

@m87ie could be just cache problem and you are still viewing cached page

first try to use Incognito mode to login to My Account and see if you see the bonus addon there

if not, then open ticket with PM Support and they will add it for you

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Add-on rewards

Quigley — Fri, 16 Dec 2022 02:10:02 GMT

@m87ie

Try logging into your account using a different browser in incognito or private mode instead.

Then do a refresh on your account page.

You were probably looking at old cached information before.

Re: Add-on rewards

HALIMACS — Fri, 16 Dec 2022 02:12:09 GMT

@m87ie

Did you get this after replying "YES2" ?

"Public Mobile: Your 2GB bonus one-time data add-on and your 500 international long-distance bonus minutes one-time add-on has been added to your account. The data and the minutes will remain on your account until fully used up. See in Self-Serve."

Re: Add-on rewards

hycm53 — Fri, 16 Dec 2022 02:14:42 GMT

@m87ie wrote:
Recently received the following message, and followed instructions as advised, but the rewards didnit showup on account.

Message
“Public Mobile here. To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distance minutes. Reply YES2 to instantly apply these add-ons to your account. Must be claimed by Dec. 31, 2022. Plus, get a bonus 1GB of free data with Public Points. To be excluded from Public Mobile offers and deals, reply STOP. Conditions apply.“

Can somebody comment on this. Thanks

When you get message, did you type "YES2" ?

Re: Did not get rewards

softech — Fri, 16 Dec 2022 02:30:44 GMT

@m87ie

https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on-rewards/m-p/922242/highlight/true#M632881