topic Re: Plan upgrade did not work in Get Support

Plan upgrade did not work

jmigjmeg — Sat, 17 Dec 2022 15:04:20 GMT

I changed my plan to 15gb for $40 to begin Nov 29,2022 but my plan did not switch over. Need help please to get this resolved

Re: Plan upgrade did not work

HALIMACS — Sat, 17 Dec 2022 15:09:29 GMT

@jmigjmeg

Could be a caching issue with the self serve site ... it's very temperamental.

Users have more success logging in after clearing cache and cookies and opening an incognito tab
Others try using a completely different browser from a completely different device which does not have stored/remembered credentials
If using a device with stored/remembered credentials, sometimes when these autofill, the device also attempts to automatically log you in. If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message

Also @jmigjmeg , does your credit card display the value of the new or old plan being charged?

Re: Plan upgrade did not work

softech — Sat, 17 Dec 2022 15:13:17 GMT

@jmigjmeg please login again using Incognito mode and yiu should see the correct plan

if not, please go to Transaction History and check if PM charged you the proper amount on last renewal

Re: Plan upgrade did not work

Meow — Sat, 17 Dec 2022 16:32:01 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Plan upgrade did not work

jmigjmeg — Sat, 17 Dec 2022 20:16:19 GMT

Thank you so much. Logged in using computer and plan did upgrade