topic Re: Plan was changed without my consent in Get Support

Plan was changed without my consent

Jesse4 — Sat, 17 Dec 2022 01:02:47 GMT

I recently upgraded to the 15 GB of 4g for 40$ and it was charged on my November bill. I just logged in to check my account and it says my an is the 1g of 3g for 25$ I did not do that so what happend? How do I go back to my 15gb for 40$ plan?

Re: Plan was changed without my consent

computergeek541 — Sat, 17 Dec 2022 01:08:18 GMT

@Jesse4 wrote:
I recently upgraded to the 15 GB of 4g for 40$ and it was charged on my November bill. I just logged in to check my account and it says my an is the 1g of 3g for 25$ I did not do that so what happend? How do I go back to my 15gb for 40$ plan?

Is the $25 plan your old plan? It's possible that the Self Serve website is showing out-of-date plan details. Please log out, clear your cache, clear your cookies, and close your browser. Log back in (inccognito mode wouldn't be a bad idea) and check the details again.

Re: Plan was changed without my consent

dust2dust — Sat, 17 Dec 2022 01:09:12 GMT

Click on all the little spinner refresh icons you see lower down or use private mode. You might also try another browser or even device.

Re: Plan was changed without my consent

HALIMACS — Sat, 17 Dec 2022 01:09:42 GMT

@Jesse4

What does your payment card (or credit card) display for a transaction amount?

The old plan, or the new plan value?

Re: Plan was changed without my consent

Jesse4 — Sat, 17 Dec 2022 08:06:10 GMT

My last bill was 40$ and last month the plan it stated I had was the 40$ 4g plan as well.

Re: Plan was changed without my consent

Jesse4 — Sat, 17 Dec 2022 08:07:18 GMT

Yes it is my old plan, what confuses me is that in November it said my plan was the 40$ plan so why did it change?

Re: Plan was changed without my consent

HALIMACS — Sat, 17 Dec 2022 12:41:19 GMT

So it seems you got your answer, @Jesse4 .

It didn't "change" - you are very likely viewing a 'cached' version of the self-serve page.

You confirmed that the amount you were charged (from your credit card) was the new plan amount.

You were provided with the means to ensure you're seeing a non-cached (outdated) image on self-serve site.

When logged onto the site, this is the little spinner icons to tap to get a refreshed version of the page:

Re: Plan was changed without my consent

softech — Sat, 17 Dec 2022 14:11:13 GMT

@Jesse4 wrote:
Yes it is my old plan, what confuses me is that in November it said my plan was the 40$ plan so why did it change?

@Jesse4 no worry , you likely still on the $40 15GB plan. You could be just reading old cached page, a browser issue

Please use incognito mode to login to My Account and you should see the correct plan again. I would also use Incognito mode for accessing My Account to avoid confusion