topic Re: How to re-activate my phone in Get Support

How to re-activate my phone

HBeckie123 — Sat, 17 Dec 2022 04:06:31 GMT

How do I re-activate my card with my new credit card?

Re: How to re-activate my phone

dust2dust — Sat, 17 Dec 2022 04:08:40 GMT

I see lots of possible interpretations. Do you have an account here? Do you have a sim?

Maybe you just need to login and change the card on the account and then make a manual payment from that card.

Re: How to re-activate my phone

softech — Sat, 17 Dec 2022 04:09:58 GMT

@HBeckie123 you want to reactivate your service?

can you still login to My Account? is the service suspended for less than 90 days? If it has been over 90 days, it would have been permanently closed and you cannot reactivate

If within 90 days, try to login to My Account, once logged in, go to the Payment page, Manage Payment Method, Update Card information to update your CC

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Re: How to re-activate my phone

darlicious — Sat, 17 Dec 2022 13:07:57 GMT

@HBeckie123

Can you log into your self serve account? If yes follow @softech 's pictographs on how to navigate to the payment page and update your payment method with your new card.

If you cannot log in navigate you way to a a local retailer selling pm payment vouchers and purchase a large enough voucher to fully cover your plan amount. Add the voucher via 611 on your phone or by calling 1 855 4PUBLIC and enter your 10 digit phone #. Then press (1) and (1) again and enter the 12 digit PIN #. Once reactivated login and update your payment method.

Additional info on pm payments and other alternative forms of payment can be found

by clicking the linked post below...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594