topic Re: calls in Get Support

calls

preet2175 — Sat, 17 Dec 2022 02:34:01 GMT

When every someone call me or i call them i can not call them and they can not call me and on my phone on the top right coner it says sos and I have tried to turn of my phone but it still does not work i have taken my sim card out and put it in other phones and it still says sos what should i do do i buy a new sim card?

Re: calls

kaytus — Sat, 17 Dec 2022 00:37:10 GMT

@preet2175 may be the sim card problem. btw, can you log in the account and check your account is that active?

Re: calls

darlicious — Sat, 17 Dec 2022 00:42:02 GMT

@preet2175

When was your renewal? Do you have active service?

Did you purchase your phone brand new or from a reputable provider or retailer? Or second hand?

Log into your account and check your status of your account services....

Check your IMEI# found in your settings under About Phone...

https://www.devicecheck.ca/check-status-device-canada/

Re: calls

HALIMACS — Sat, 17 Dec 2022 01:05:33 GMT

@preet2175

Firstly, where did you get, and how long have you had, this particular SIM card?

You can try to gently remove it and clean the gold contacts using a soft pencil eraser, or a small bit of rubbing alcohol on an Q-tip.

After it's dry, place it back in the device, and reboot the device. Any change?

Also, try another known working SIM card in your device to see if all calling & texting features work. This will exclude the issue as being the SIM card vs your device.

Re: calls

BKNS27 — Sat, 17 Dec 2022 01:27:34 GMT

@preet2175

Did you power off the phone or just turn off the screen?

You need to power off the phone by holding down the power button and power off then power back on your phone.

Re: calls

hTideGnow — Sat, 17 Dec 2022 02:03:27 GMT

HI @preet2175 you just activated with PM?

If you are, your sim not is not setup properly on the system, you need to open ticket with PM CS agent:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: calls

HeidiU — Sat, 17 Dec 2022 13:42:41 GMT

Hello! Are you using your phone inside a concrete building or in a basement? Try going outside and see if the SOS changes to bars.