topic Re: Data Slow To Non-Existent in Get Support

Data Slow To Non-Existent

teacuna — Mon, 12 Dec 2022 16:30:11 GMT

I had a plan with Public Mobile 8 months ago before I left for a long trip and had no problems what so ever with the data, even on the 3G network.

I've returned from my trip and got a new plan with PM, even upgraded to the 4G network, and now my data is either abysmally slow or non-existent to the point that I'm thinking of switching to a different provider.

Wondering if anyone can help me in getting the data to work properly?

Re: Data Slow To Non-Existent

softech — Mon, 12 Dec 2022 16:31:25 GMT

@teacuna

Since the phone was used on another countries before, check if there are any VPN entries, if so, please delete them

Also, you might want to confirm the APN settings as well

Re: Data Slow To Non-Existent

Quigley — Mon, 12 Dec 2022 16:35:56 GMT

@teacuna

If you just upgraded from 3G speed to 4G speed, the new 4G speed won't kick in until 48 hours later.

So you might have to wait still for the faster speeds.

Re: Data Slow To Non-Existent

Yiati — Mon, 12 Dec 2022 16:39:16 GMT

Try the following --- (1)under Voice & Data enable LTE .

(2) Turn off Low Data mode.

(3)--Under Cellular Data Network click on Reset settings

Re: Data Slow To Non-Existent

Tsawwassen — Mon, 12 Dec 2022 16:43:28 GMT

Go to settings and Under Cellular Data - go to Cellular Data Network click on Reset Settings

Re: Data Slow To Non-Existent

teacuna — Fri, 16 Dec 2022 22:34:44 GMT

Thanks for your response! I'll try and it again, but I've done it in the past and it doesn't seem to fix the issue 😞

Re: Data Slow To Non-Existent

teacuna — Fri, 16 Dec 2022 22:35:47 GMT

LTE was already enabled and Low Data mode was already turned off. Resetting the settings doesn't seem to fix the issue

Re: Data Slow To Non-Existent

teacuna — Fri, 16 Dec 2022 22:36:21 GMT

Had the service for over a month. I work from home, so I don't use it much, but I would like data to work when I need it when I'm out and about

Re: Data Slow To Non-Existent

teacuna — Fri, 16 Dec 2022 22:39:06 GMT

Thanks for the help! Where would I find the VPN entries and delete them?

APN = isp.mb.com

Should it be something different?

Re: Data Slow To Non-Existent

softech — Fri, 16 Dec 2022 22:47:59 GMT

@teacuna

For APN, trying changing t o

SP.MB.COM

For VPN, are you on Android or iPhone?

Android

1 Open Settings.
2 Tap Connections.
3 Tap More connection settings, or on some devices More networks.
4 Tap VPN.
5. delete any VPN profile there

iPhone

At Home screen, tap Settings.
And then General.
Tap VPN.
You'll find VPN name > tap i sign behind preferred VPN (if there's no VPN name, skip to no. ...
Tap Delete VPN.

Re: Data Slow To Non-Existent

teacuna — Fri, 16 Dec 2022 22:52:46 GMT

Thank you! I'll do these and leave my cell on data for the next couple days and report back if that worked or not.