topic Re: SIM CARD didn't receive it in Get Support

SIM CARD didn't receive it

Walter3 — Fri, 16 Dec 2022 14:36:20 GMT

I ordered a SIM card online Nov 24/2022. It has passed the 10 business days and not cards. Order # 316999 . I would like to know what happened.

Thanks.

Re: SIM CARD didn't receive it

walker1 — Fri, 16 Dec 2022 14:39:54 GMT

@Walter3

Sim card delivery can take up to 3 weeks or longer.

Use the Chat Bot Simon to get a service ticket started and ask about your order.

You'll find the link at the bottom of this page.

Re: SIM CARD didn't receive it

softech — Fri, 16 Dec 2022 14:42:34 GMT

@Walter3 sim card order could take as many as 3 weeks. So, you should be getting it in the coming week

However, if you want to confirm if PM got the order and processed, please message them directly with your order number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM CARD didn't receive it

CountyDownIeUk — Fri, 16 Dec 2022 15:46:10 GMT

@Walter3

I ordered 2 sets about same time as you arrived quickly and the other should have been here yesterday. So will expect today. Based on what they said for shipping time in "business days". But if not here on Monday, I will pursue with a CSA

Re: SIM CARD didn't receive it

LitlLdy — Fri, 16 Dec 2022 16:13:32 GMT

@Walter3 wrote:
I ordered a SIM card online Nov 24/2022. It has passed the 10 business days and not cards. Order # 316999 . I would like to know what happened.
Thanks.

@Walter3 , it took almost 3 weeks for me to receive mine in the mail! I contacted CSA_Agents & I was told there’s no way to track a sim card so I had to keep checking the Post Office for mine! I missed out on the deal I wanted to activate with! I hope you get your sim card soon. It’s certainly been long enough for you! I would send a support ticket & let them know how long it’s been!