topic Re: 2022 bonus data and minutes in Get Support

2022 bonus data and minutes

HVB — Fri, 16 Dec 2022 12:13:25 GMT

Hello-I did not receive the text message with the offer for this year's bonus data and minutes that was to be sent between Dec 1 and 15th. I tried to send the YES2 text to 4911 this am and received a text back saying I am not eligible. Can you kindly advise what my status is? Thanks

Re: 2022 bonus data and minutes

hycm53 — Fri, 16 Dec 2022 12:19:13 GMT

@HVB wrote:
Hello-I did not receive the text message with the offer for this year's bonus data and minutes that was to be sent between Dec 1 and 15th. I tried to send the YES2 text to 4911 this am and received a text back saying I am not eligible. Can you kindly advise what my status is? Thanks

Are you a exist customer or new customer who recently activated? Is your account activated?

You can chat with Simon for help, if Simon can’t help, he would let you open a ticket.

https://www.publicmobile.ca/en/on/get-help

Re: 2022 bonus data and minutes

walker1 — Fri, 16 Dec 2022 12:24:12 GMT

@HVB

You can ask a Customer Support Agent to manually add those holiday gifts to your account if you ask them.

Use the Chat Bot Simon to get a service ticket started first.

You'll find the link at the bottom of this page.

Re: 2022 bonus data and minutes

yackinlyn — Fri, 16 Dec 2022 12:45:20 GMT

mine was mannually added by an agent if you contact them, very helpful. cheers

Re: 2022 bonus data and minutes

chch518 — Fri, 16 Dec 2022 13:04:27 GMT

I still have not got the PM msg regarding the promo.

in the morning of DEc 16 2022.

the agent whom I contacted yesterday is still asking me to wait...

Re: 2022 bonus data and minutes

CountyDownIeUk — Fri, 16 Dec 2022 15:49:01 GMT

@HVB @chch518

What category do you fall under??

I’m an existing customer; how do I redeem my holiday gifts?

Between December 1st - 15th, we’ll send you a text message with your holiday gifts.
To redeem them, just reply “YES2” and your free data and international minutes will be automatically applied to your account.

I’m not a customer yet; how do I redeem my holiday gifts?

No problem! All you have to do is buy a SIM card and activate before December 31st.
These gifts will be automatically added to your account within a week, and we’ll send you a SMS to let you know.

Re: 2022 bonus data and minutes

Hrhkiki — Fri, 16 Dec 2022 18:06:09 GMT

How do you contact an agent to get them to manually add that offer?

Re: 2022 bonus data and minutes

HVB — Fri, 16 Dec 2022 18:28:13 GMT

The customer service agent has fixed the problem. All is good now! Thanks

Re: 2022 bonus data and minutes

HVB — Fri, 16 Dec 2022 18:30:34 GMT

Hi - I started through the Chat bot and ended up directed to a page to create a ticket.