topic Re: credit card payment in Get Support

credit card payment

Rietta — Thu, 15 Dec 2022 21:55:23 GMT

I need to change my payment information because I have a new credit card. The other one is deactivated. How do i do that?

Re: credit card payment

Meow — Thu, 15 Dec 2022 21:57:07 GMT

Re: credit card payment

JK8 — Thu, 15 Dec 2022 21:57:18 GMT

@Rietta

Log into self service and choose the Payment tab and then you can change the cc on file. Clear your browser cache and go incognito when using self service.

Re: credit card payment

will13am — Thu, 15 Dec 2022 21:57:45 GMT

@Rietta , you can change your credit card by going into the self serve account, payments tab. Please use incognito mode on the browser.

Re: credit card payment

Rietta — Thu, 15 Dec 2022 22:01:09 GMT

It doesnt show 'update' just manage payment method. it is set to pre-authorized

Re: credit card payment

Meow — Thu, 15 Dec 2022 22:02:21 GMT

@Rietta wrote:
It doesnt show 'update' just manage payment method. it is set to pre-authorized

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: credit card payment

Rietta — Thu, 15 Dec 2022 22:04:04 GMT

I found update but after putting in info I'm told 'oops. Something went wrong, try again later'

Re: credit card payment

walker1 — Thu, 15 Dec 2022 22:09:57 GMT

@Rietta

You'll probably have better success if you try to do that while on a computer or laptop instead of your mobile phone.

But you'll still want to login to your account using a browser in incognito or private mode first.