topic Re: Chat not available in Get Support

Chat not available

natalija — Thu, 15 Dec 2022 21:15:03 GMT

Hello,

The only way to reach you is through the chat, but the chat window is empty, totally white! That is not a good support.

Cheers,

Natalija

Re: Chat not available

Quigley — Thu, 15 Dec 2022 21:17:47 GMT

@natalija

Try logging into the website using a different browser in incognito or private mode instead. Try again.

Re: Chat not available

hTideGnow — Thu, 15 Dec 2022 21:18:02 GMT

hi @natalija you meant chatbot or actual web chat support invited you on? try Incognito mode or another browser

Re: Chat not available

BKNS27 — Thu, 15 Dec 2022 21:23:14 GMT

@natalija

Go to the bottom of this Community page and click on SIMon Chatbot and type in Create a Ticket.

Re: Chat not available

Yummy — Thu, 15 Dec 2022 21:29:51 GMT

Try different browser or incognito/private mode.

Chat works as designed:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Chat not available

Coverhiro — Fri, 16 Dec 2022 00:36:30 GMT

@natalija Hello. Here are ways to reach Public Mobile Customer support. Message their Customer Service Agent Directly by using this link @CS_Agent or these methods. It can be frustrating, but they are quite helpful once you get in contact with them.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.