topic Re: Phone Number Change in Get Support

Phone Number Change

darthdill — Tue, 04 Jan 2022 19:54:27 GMT

Hello!

I'm looking to change my number but am running into some issues. I've moved area codes but am looking to potentially pick a specific sequence of numbers if possible (I've had the same last four digits of my phone number for ten years across multiple providers).

Is this something that support can assist me with generally? Thanks!

Re: Phone Number Change

ShawnC13 — Mon, 06 Nov 2017 17:28:49 GMT

@darthdill, when you change your number the ones that are generated are some that are available. Now not all numbers iwll be available to all providers. You could message a mod to see if your digits are available, but I am assuming this would be a low priority request compared to issues that have appeared recently. To message a MOD for assistance, click on this link Moderator Team to send a private message.

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: Phone Number Change

thapager — Mon, 06 Nov 2017 17:29:20 GMT

You can not pick the last 4, only the pre-populated ones that are given.

If you want to spend just a few dollars, go to Walmart, get a prepaid sim and a Koodo prepaid card. Get a number from them then port it over here. They may allow you to do that. Since phone numbers are pretty slim these days, it may be difficult to get what you want.

Another way way is getting Fongo (app) account, then port a number from them.

Re: Phone Number Change

Mana — Mon, 06 Nov 2017 17:30:14 GMT

@darthdill I believe when you log into your account online, under change number option --> request a new number, it give you option to specify your preference. If you are lucky you may be shown some numbers with your preference.

Please give it a try.

Hope this helps.