topic Re: Cant verify my identity in Get Support

Cant verify my identity

gordonyu — Thu, 15 Dec 2022 20:50:40 GMT

I login to my account perfectly fine and my community account perfectly fine. Talk to the chatbot which opens a ticket for me to get an agent. But when i get to the end to verify my account/ details it says invalid account so I cant even get ahold of...

Re: Cant verify my identity

will13am — Thu, 15 Dec 2022 20:52:40 GMT

@gordonyu , please try again using incognito mode on the browser.

Re: Cant verify my identity

walker1 — Thu, 15 Dec 2022 20:54:41 GMT

@gordonyu

Please try again, but use a different browser in incognito or private mode instead. Try again.

Re: Cant verify my identity

dust2dust — Thu, 15 Dec 2022 20:54:48 GMT

Just verify with the pin option. I just had a turnaround time of 12 minutes to have the freebies added. I use the pin option. I've never had luck with the login option. I think it's broken. But pin works every time.

Re: Cant verify my identity

gordonyu — Thu, 15 Dec 2022 20:55:11 GMT

Yes I did use incognito on the browser but not working.

Re: Cant verify my identity

gordonyu — Thu, 15 Dec 2022 20:57:15 GMT

Thanks

Re: Cant verify my identity

gordonyu — Thu, 15 Dec 2022 20:57:53 GMT

Thank you

Re: Cant verify my identity

hTideGnow — Thu, 15 Dec 2022 20:58:16 GMT

@gordonyu since Chatbot didn't work, try message agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cant verify my identity

BKNS27 — Thu, 15 Dec 2022 21:14:42 GMT

@gordonyu

Try clearing cache, cookies and go incognito on your browser before login.