topic Re: Change expired plan in Get Support

Change expired plan

scidec — Tue, 04 Jan 2022 19:54:26 GMT

Hi there, I would like to change my expired plan but am unable to do so. Who can help me make this change?

Re: Change expired plan

ShawnC13 — Mon, 06 Nov 2017 16:17:36 GMT

@scidec, unfortunately only a MOD can change an expired plan for you. To message a MOD for assistance, click on this link Moderator Team to send a private message.

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: Change expired plan

will13am — Mon, 06 Nov 2017 16:55:16 GMT

@scidec, as already mentioned the only way is to seek moderator help to change plans on an expired account. Given the chaos this morning with the calling outage, it may be wise to simply get the service up and running with the existing plan and then ask the moderators to do a plan change. I am sure they will understand and do a back date for you. They are reasonable and flexible.