topic Re: holiday bonus manually added by Agent in Get Support

holiday bonus manually added by Agent

yackinlyn — Thu, 15 Dec 2022 14:44:42 GMT

Just let those( who didnot have received SMS texts) know, you can send Private message to the agents, they are so prompt to reply and help, the following is the message I received in a minutes, thank you PM.

"I have applied the "More is Merrier" bonuses on both lines: 500 International Long Distance minutes and one-time 2GB data add-on.

You'll be able to see them shortly if you'll log into each of the Self Serve(online) accounts.

Just make sure to clear the cookies in the browser before logging in or use Incognito Mode."

Re: holiday bonus manually added by Agent

kaytus — Thu, 15 Dec 2022 14:53:29 GMT

@yackinlyn Thank yu for your info

Re: holiday bonus manually added by Agent

computergeek541 — Thu, 15 Dec 2022 14:54:39 GMT

@yackinlyn wrote:
Just let those( who didnot have received SMS texts) know, you can send Private message to the agents, they are so prompt to reply and help, the following is the message I received in a minutes, thank you PM.

"I have applied the "More is Merrier" bonuses on both lines: 500 International Long Distance minutes and one-time 2GB data add-on.
You'll be able to see them shortly if you'll log into each of the Self Serve(online) accounts.
Just make sure to clear the cookies in the browser before logging in or use Incognito Mode."

Please note that tickets need to be opened by using the chatbot. Sending a private message automatically results in slower service.

Re: holiday bonus manually added by Agent

yackinlyn — Thu, 15 Dec 2022 14:59:57 GMT

no problem thanks to that person who posted the helping link

Re: holiday bonus manually added by Agent

yackinlyn — Thu, 15 Dec 2022 15:00:56 GMT

really, i sent the message everything was done within 5 minutes, impressed

Re: holiday bonus manually added by Agent

computergeek541 — Thu, 15 Dec 2022 15:03:20 GMT

It just happens to be that you conctacted them by a private messaging at a non-busy time, but doing this, your request was automatically assigned the lowest priority level. Using the chatbot is essential.

Re: holiday bonus manually added by Agent

Yummy — Thu, 15 Dec 2022 15:14:55 GMT

@computergeek541 wrote:
It just happens to be that you conctacted them by a private messaging at a non-busy time, but doing this, your request was automatically assigned the lowest priority level. Using the chatbot is essential.

Confirming above statement.

Had issue with bonuses too, and send private message. Waited 3 hours with no response but after creating a ticket response was within 10 minutes and all was resolved very quickly. Ticketing WORKS!

Re: holiday bonus manually added by Agent

walker1 — Thu, 15 Dec 2022 15:18:29 GMT

Being around here so long, I'm surprised you didn't get a ticket first. Strange.

Re: holiday bonus manually added by Agent

Bainer55 — Thu, 15 Dec 2022 15:35:20 GMT

How do I get the chatbot i dont see it anywhere

Re: holiday bonus manually added by Agent

dust2dust — Thu, 15 Dec 2022 15:36:57 GMT

@Bainer55- Click on Get Help up top or chatbot (simon) down below.

Re: holiday bonus manually added by Agent

LitlLdy — Thu, 15 Dec 2022 16:37:53 GMT

@yackinlyn wrote:
Just let those( who didnot have received SMS texts) know, you can send Private message to the agents, they are so prompt to reply and help, the following is the message I received in a minutes, thank you PM.

"I have applied the "More is Merrier" bonuses on both lines: 500 International Long Distance minutes and one-time 2GB data add-on.
You'll be able to see them shortly if you'll log into each of the Self Serve(online) accounts.
Just make sure to clear the cookies in the browser before logging in or use Incognito Mode."

You had better luck than I did! I created a ticket using the simple simon & received a response back from one saying “

I do apologize for the inconvenience! For us to complete your request, we will need to wait until the end of the day due to the system has a deployment list that works from Dec 1st to Dec 15th if after today you haven't received the SMS we can add it manually.”

I did however expect this response since the last day to receive the text isn’t over yet! 🤣