topic Re: support in Get Support

support

daudhayat — Wed, 14 Dec 2022 15:12:25 GMT

How to contact Customer service?

Did not receive SMS to activate 500 long distance and 2g data.

Re: support

Quigley — Wed, 14 Dec 2022 15:17:19 GMT

@daudhayat

Please be patient.

The text message for the holidays gifts is being sent out in batches until December 15.

If you don't get the text message by December 15, then you can reach out to a Customer Support Agent to have it added manually to your account.

You can reach out to a Customer Support Agent by using the Chat Bot Simon to get a service ticket started. The link is at the bottom of this page.

Re: support

AE_Collector — Wed, 14 Dec 2022 15:47:39 GMT

But before taking the time to contact customer service, just try texting YES2 to 4911. If you get the reply back indicating successful activation, you’re DONE!

Re: support

BKNS27 — Wed, 14 Dec 2022 15:53:10 GMT

@daudhayat

You should get the text today or tomorrow.

Re: support

hycm53 — Wed, 14 Dec 2022 15:59:38 GMT

@daudhayat wrote:
How to contact Customer service?
Did not receive SMS to activate 500 long distance and 2g data.

The dead line for free 500 long distance and 2g data is tomorrow Dec 15. After Dec 15, if you don't get SMS, you can chat with Simon for help, if Simon can’t help, he would let you open a ticket.
https://www.publicmobile.ca/en/on/get-help

Re: support

AE_Collector — Wed, 14 Dec 2022 16:03:14 GMT

But as I mentioned above, at any time you can text YES2 to 4911 and see if it gets added.

Re: support

LitlLdy — Wed, 14 Dec 2022 16:50:14 GMT

@daudhayat wrote:
How to contact Customer service?
Did not receive SMS to activate 500 long distance and 2g data.

@daudhayat , many of us customers have not received the text yet to receive the More is Merrier Holiday Rewards! The post says they will send the text to claim them by December 15th (Tomorrow). So I would wait until tomorrow at 11:59PM EST! If we don’t receive the text by then the CS_Agents are going to be over whelmed with support tickets! 🤣 Which I see happening from many of Us! You’re not alone there’s several post a day on here from Customers posting about not receiving them yet!

I’m an existing customer; how do I redeem my holiday gifts?

Between December 1st - 15th, we’ll send you a text message with your holiday gifts.
To redeem them, just reply “YES2” and your free data and international minutes will be automatically applied to your account.

I’m not a customer yet; how do I redeem my holiday gifts?

No problem! All you have to do is buy a SIM card and activate before December 31st.
These gifts will be automatically added to your account within a week, and we’ll send you a SMS to let you know.

What else you need to know:

Add-on offers are available for all new and existing customers from December 1st 9:00AM ET to December 31st 2022 11:59PM ET

More Is Merrier Holiday Rewards

Re: support

CGO — Wed, 14 Dec 2022 23:25:36 GMT

missed so contact agent instead of waiting.

Re: support

computergeek541 — Thu, 15 Dec 2022 00:09:33 GMT

@CGO wrote:
missed so contact agent instead of waiting.

The text messages are still being sent to customers. Customers shouldn't be contacting customer support agents yet.

Re: support

CGO — Thu, 15 Dec 2022 01:29:59 GMT

top this page Get help---chat---submit ticket. someone contacted CSA and got it added manually by verification code.

Re: support

computergeek541 — Thu, 15 Dec 2022 05:33:18 GMT

@CGO wrote:
top this page Get help---chat---submit ticket. someone contacted CSA and got it added manually by verification code.

It still hasn't been established whether the OP has received the text mesasge yet. If the text message simply hasn't yet been received, contacting a CSA would be premature at this point. Also, what verification code are you speaking of?

Re: support

CGO — Thu, 15 Dec 2022 11:17:52 GMT

you may check other related post for code. already dec.15, if people want the gift so much, they can send request to agent then follow up.

Re: support

computergeek541 — Thu, 15 Dec 2022 14:49:29 GMT

@CGO wrote:
you may check other related post for code. already dec.15, if people want the gift so much, they can send request to agent then follow up.

The text messages are still being sent. There may come a time for that, but there's no reason to contact a CSA at this moment.

Re: support

daudhayat — Mon, 19 Dec 2022 17:46:59 GMT

Did not get the text yet.