topic Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ? in Get Support

If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

Bunnster — Thu, 15 Dec 2022 14:55:54 GMT

Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

RossN — Thu, 15 Dec 2022 14:12:21 GMT

@Bunnster hi if you did not receive the text yet you should try texting YES2 to 4911 to see if it will except it , after 15th of dec customer service will manually add the gifts for you

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

Chrissyrioux12 — Thu, 15 Dec 2022 14:10:20 GMT

Can you put your sim in another phone and text 4911 Yes2

Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

Bunnster — Thu, 15 Dec 2022 14:12:42 GMT

Presently out of country and couldn’t receive or send any text

Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

RossN — Thu, 15 Dec 2022 14:14:08 GMT

@Chrissyrioux12 yes as long as it is the sim that belongs to that account that you are trying to add the gifts to

Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

walker1 — Thu, 15 Dec 2022 14:21:12 GMT

@Bunnster

PM recommends that if you need to have the holiday gifts manually added to your account, you should reach out to a Customer Support Agent between December 16 and 31.

Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

Bunnster — Thu, 15 Dec 2022 14:21:41 GMT

Thank you RossN, have sent a private message and waiting for reply

Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

Bunnster — Thu, 15 Dec 2022 14:23:01 GMT

Thanks Walker 1

Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

yackinlyn — Thu, 15 Dec 2022 14:48:04 GMT

Thank you for the link, I sent the private Message and bonus added within 5 minutes, wow impressive service this morning, Happy holidays.

Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

computergeek541 — Thu, 15 Dec 2022 14:53:31 GMT

@Bunnster wrote:

Thank you RossN, have sent a private message and waiting for reply

@Bunnster @yackinlyn

For future, please always use the chatbot to open tickets.

Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

yackinlyn — Thu, 15 Dec 2022 14:54:39 GMT

mine was done, added, within 5 minutes

Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

yackinlyn — Thu, 15 Dec 2022 14:58:53 GMT

why not a private message?it was so quick

Re: If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

Brwilson — Thu, 15 Dec 2022 16:25:57 GMT

Apparently nothing. I am also unable to reach support.

The entire system is seemingly useless.