topic Re: 20offmonthly in Get Support

20offmonthly

KaelaM — Thu, 15 Dec 2022 03:38:18 GMT

On Cyber Monday I upgraded 3 phone plans with the 20offmonthly deal and it was only applied to 1 phone even though the plan change recognized the promo at the time of upgrade. Now I am being charged almost $60 for each phone instead of $35. How do we get any action on billing without having anyone to talk to directly?

Re: 20offmonthly

walker1 — Thu, 15 Dec 2022 03:39:58 GMT

@KaelaM

You'll have to use the Chat Bot Simon to get a service ticket started for help with that problem.

Re: 20offmonthly

softech — Thu, 15 Dec 2022 03:40:23 GMT

@KaelaM Login to those accounts using Incognito mode and check if there is a $20 sitting as Available Fund. Check Payment history and see if they just charged you the ful price $55 first and then give you back the $20 credit

if that is not what you see or you still want PM to investigate further, please open ticket with them:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: 20offmonthly

CGO — Thu, 15 Dec 2022 03:47:01 GMT

First check credit card and self-account payment/refund, submit ticket to CSA. you will get it back.