topic Re: How do I reverse a payment? in Get Support

How do I reverse a payment?

anbenson — Thu, 15 Dec 2022 02:33:36 GMT

Going to USA for 2 days. Bought both roaming packages but only need 1. Is there a way to refund the redundant purchase? Thanks

Re: How do I reverse a payment?

CGO — Thu, 15 Dec 2022 02:34:46 GMT

top this page---get help---chat---submit ticket.

Re: How do I reverse a payment?

softech — Thu, 15 Dec 2022 02:35:43 GMT

@anbenson yes , you can request a reverse of the transaction and have the fund move back to your account. Please open ticket with PM support using chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: How do I reverse a payment?

walker1 — Thu, 15 Dec 2022 02:37:49 GMT

@anbenson

So sorry but there's no refunds or prorating here.

But you can try to get a credit by asking.

YMMV

Just use the Chat Bot Simon to get a service ticket started and then you can try to ask for a credit to be put on your account.

Re: How do I reverse a payment?

hairbag1 — Thu, 15 Dec 2022 02:47:01 GMT

@anbenson...

once you get to US, manually select T-Mobile as the preferred network. Text and data add-on should be ok...talk can be hit-and-miss depending on your location. I found talk sorta works ok in larger city...not so much in rural locations.