topic Sign in difficulty in Get Support

Sign in difficulty

breinmaldo — Thu, 15 Dec 2022 02:29:00 GMT

I am having difficulty signing in my account it always says error tried to reset password still saying error

HALIMACS — Thu, 15 Dec 2022 02:30:55 GMT

Use incognito tab, after clearing system cache and cookies.

PM self-serve site very glitchy.

softech — Thu, 15 Dec 2022 02:31:03 GMT

@breinmaldo please try again using Incognito mode to login My Account , or try on a different browser or different device.

if none of that help, then PM support will be your friend. , pleae open ticket with them:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

walker1 — Thu, 15 Dec 2022 02:31:32 GMT

Just try logging into your account using a browser in incognito or private mode first.

Please try again.

CGO — Thu, 15 Dec 2022 02:37:41 GMT

do not reset password. clear catches or wait couple hours then try.

computergeek541 — Thu, 15 Dec 2022 05:26:42 GMT

@CGO wrote:
do not reset password. clear catches or wait couple hours then try.

If the cusomer really has forgotten the password, resetting the password is a good suggestion.

CGO — Thu, 15 Dec 2022 10:34:55 GMT

just share experience in public community. if account system glitch, reset password may get more issues and longer.