topic Re: Two issues (Christmas gifts and data usage display) in Get Support

Two issues (Christmas gifts and data usage display)

Saucisse — Thu, 15 Dec 2022 02:03:43 GMT

Hello

Two issues

1- responded to public mobile text message on December 2nd for the Christmas gifts, got a confirmation back and gifts has not been applied to my account.

2- since about 6 months my data usage is rarely updating on the self service portal, kind of annoying as I can’t manage my data properly. My data reseted yesterday and can still see usage of last month… Can someone please fix?

thanks

Re: Two issues (Christmas gifts and data usage display)

softech — Thu, 15 Dec 2022 02:07:37 GMT

@Saucisse actually, you might be able to resolve both issue with one single step

The new My Account has serious problem with cache. Please use Incognito mode to login to My Account and you should see the correct usage and the bonus addons

Re: Two issues (Christmas gifts and data usage display)

hairbag1 — Thu, 15 Dec 2022 02:06:54 GMT

Re: Two issues (Christmas gifts and data usage display)

Saucisse — Thu, 15 Dec 2022 02:11:25 GMT

It worked, good to know!

thank you very much!