topic Re: Number porting in Get Support

Number porting

Edith67 — Wed, 14 Dec 2022 21:28:03 GMT

I'm trying to port a Canadian number and I keep getting an error message to use a valid Canadian number

Re: Number porting

LawrenceWhite — Wed, 14 Dec 2022 21:46:02 GMT

Still not coming?

Re: Number porting

will13am — Wed, 14 Dec 2022 21:51:20 GMT

@Edith67 , can you try using incognito mode on the browser to see if that helps. Note that there are "valid" numbers that will fail the check. By chance is this number with Koodo prepaid?

Re: Number porting

softech — Wed, 14 Dec 2022 22:09:42 GMT

@Edith67 did you get into some issue with activation and you need to start again and then got the error?

The "Valid Canadian number" error could be because there is already a porting request pending. Check if PM charged you yet to confirm if any chance the activation has already processed

If PM has not charged you yet, you can first check if your number is eligible for porting first:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

once confirmed your number is eligible, you can try to activate again but pick a new temporary number this time to first complete the activation

Once activated, check if incoming and outgoing calls are working, then you can submit a ticket and request PM support to help to put in your porting request

Re: Number porting

Yummy — Wed, 14 Dec 2022 22:13:36 GMT

Check here if number is eligible:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Number porting

popping — Wed, 14 Dec 2022 22:42:12 GMT

@Edith67

Are you porting a Koodo prepaid or PC Mobile number to PM?

If yes, create a support ticket to get CSA to port your number manually to PM.

Re: Number porting

Edith67 — Wed, 14 Dec 2022 22:44:13 GMT

It's a Koodo account, not prepaid.

Re: Number porting

softech — Wed, 14 Dec 2022 22:45:30 GMT

@Edith67 If it is Koodo Postpaid accoun, the number will for sure able to port into PM

again, check if PM charged you yet. If not, you can try to activate again, maybe pick a temp number first and request a manual porting after