topic Email in Get Support

Email

NewmanCat05 — Sun, 18 Dec 2022 02:14:05 GMT

I need to change my email address so that it matches my community email address. Help please!!!

Re: Email

will13am — Wed, 14 Dec 2022 21:54:23 GMT

@NewmanCat05 , if you want to change the email address associated with your self serve account, you will need to use the chatbot link to initiate a support ticket. Unfortunately this is not a self serve function.

Re: Email

hycm53 — Wed, 14 Dec 2022 22:04:02 GMT

@NewmanCat05 wrote:
I need to change my email address so that it matches my community email address. Help please!!!

Chat with Simon for change login self service account email, if Simon can’t help, he would let you open a ticket.
https://www.publicmobile.ca/en/on/get-help

Re: Email

Yummy — Wed, 14 Dec 2022 22:10:49 GMT

Only agent can do that for you:

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here