topic Re: Problem in Get Support

Problem

Kimiyakhodadadi — Wed, 14 Dec 2022 15:06:33 GMT

It says I am out of the 250mg international plan, yet I have 3G of addon data. How can I make a use out of it?

Re: Problem

Quigley — Wed, 14 Dec 2022 15:10:28 GMT

@Kimiyakhodadadi

The data add on should be available to use right away after using your regular plan data.

You'll be able to see how much data you really have left.

Re: Problem

AE_Collector — Fri, 16 Dec 2022 05:02:10 GMT

You mean you are out of your included data for your plan… nothing to do with “international”. Just trying to confirm you aren’t mixing up an international calling add-on with your data allotment.

Re: Problem

BKNS27 — Wed, 14 Dec 2022 15:58:15 GMT

@Kimiyakhodadadi

I am a little confused about your question.

Are you referring to your data or international calling? They are 2 different services.

Re: Problem

hycm53 — Wed, 14 Dec 2022 16:04:04 GMT

@Kimiyakhodadadi wrote:
It says I am out of the 250mg international plan, yet I have 3G of addon data. How can I make a use out of it?

PM only have 1GB add-on. You run out the 250MB add-on, wait 24 hours then buy another add-on.

Re: Problem

hairbag1 — Wed, 14 Dec 2022 16:18:31 GMT

If you're referring to the 250MB's of 10 Day US Roaming data add-on....once that data runs out, you cannot use the 3GB of add-on data as that data will only work while you're in Canada.

Is that the data you're asking about ?

Re: Problem

computergeek541 — Wed, 14 Dec 2022 18:45:56 GMT

@hycm53 wrote:
@Kimiyakhodadadi wrote:
It says I am out of the 250mg international plan, yet I have 3G of addon data. How can I make a use out of it?
PM only have 1GB add-on. You run out the 250MB add-on, wait 24 hours then buy another add-on.

This isn't correct. Public Mobile does have a 250MB roaming add-on. In addition, the 24 hour wait before purchase only applies to purchasing the same roaming add-on.

Even if you're taking about domsetic-use data add-ons, 1GB isn't the only size.

Re: Problem

CGO — Wed, 14 Dec 2022 23:30:27 GMT

buy ROAMING add-on one after one. you can't use other add-ons out of Canada.

Re: Problem

computergeek541 — Thu, 15 Dec 2022 00:07:37 GMT

@CGO wrote:
buy ROAMING add-on one after one. you can't use other add-ons out of Canada.

Identical roaming add-ons can't be stacked.