topic Re: Cannot use bonus 2GB of data in Get Support

Cannot use bonus 2GB of data

AnnMi — Wed, 14 Dec 2022 16:01:47 GMT

I received a text a while ago about extra bonus of 2gb and 500 long distance. I've used up all my data included with my plan and wanted to start using the 2GB bonus but I am unable to activate that offer. I did reply to the text message YES2 and got confirmation that it was added to my account. I can also see it under my profile and it says 0GB used. Why can't I use it? This is so frustrating..

Re: Cannot use bonus 2GB of data

Quigley — Wed, 14 Dec 2022 16:07:26 GMT

@AnnMi

When in your account, try doing a refresh of the page using the little circular refresh button.

See if that lets you use that bonus data.

Refresh then restart your phone.

Re: Cannot use bonus 2GB of data

hairbag1 — Wed, 14 Dec 2022 16:07:09 GMT

Re: Cannot use bonus 2GB of data

hycm53 — Wed, 14 Dec 2022 16:07:41 GMT

@AnnMi wrote:
I received a text a while ago about extra bonus of 2gb and 500 long distance. I've used up all my data included with my plan and wanted to start using the 2GB bonus but I am unable to activate that offer. I did reply to the text message YES2 and got confirmation that it was added to my account. I can also see it under my profile and it says 0GB used. Why can't I use it? This is so frustrating..

Turn off the phone then reboot it again. If still doesn't work, chat with Simon for help, if Simon can’t help, he would let you open a ticket.
https://www.publicmobile.ca/en/on/get-help

Re: Cannot use bonus 2GB of data

AnnMi — Wed, 14 Dec 2022 16:38:39 GMT

Still not working... uh!

Re: Cannot use bonus 2GB of data

CGO — Wed, 14 Dec 2022 23:20:53 GMT

the adds too new, needs warm-up. try after Dec.15

Re: Cannot use bonus 2GB of data

computergeek541 — Thu, 15 Dec 2022 00:11:45 GMT

@CGO wrote:
the adds too new, needs warm-up. try after Dec.15

This customer has already received the text messages about the bonus add-ons. The December 15 date is unrelated to issues with the Self Serve account.

Re: Cannot use bonus 2GB of data

CGO — Thu, 15 Dec 2022 10:24:04 GMT

holiday gift so open in holidays. maybe Christmas morning?

Re: Cannot use bonus 2GB of data

hairbag1 — Tue, 20 Dec 2022 00:12:49 GMT

@AnnMi wrote:
Still not working... uh!

If you're sure you rec;d the data already but it's not shown...maybe you've used it already. On the dashboard...Is there any mention of the 500 Minutes of Int'l calling ?