topic Re: My account was suspended in Get Support

My account was suspended

dustinbee66 — Wed, 14 Dec 2022 15:11:51 GMT

My account was suspended ,even I changed my password,I still can't login

Re: My account was suspended

Quigley — Wed, 14 Dec 2022 15:12:51 GMT

@dustinbee66

Try logging into your account using a browser in incognito or private mode instead. Try again.

Re: My account was suspended

dustinbee66 — Wed, 14 Dec 2022 15:17:41 GMT

Ok,thank you

Re: My account was suspended

dustinbee66 — Wed, 14 Dec 2022 15:20:38 GMT

Still can't login in,said email or password is incorrect, but I have changed my password several times, always can't login with new password

Re: My account was suspended

Quigley — Wed, 14 Dec 2022 15:29:14 GMT

@dustinbee66

You should probably reach out to a Customer Support Agent and get help with getting into your account.

Use the Chat Bot Simon to get a service ticket started first. The link is at the bottom of this page.

Try calling 611 from your mobile phone and check out the status of your account.

You can make a payment if you have a CC on file and if you know your pin number.

You can also pay with a voucher, without your pin number too.

Re: My account was suspended

hycm53 — Wed, 14 Dec 2022 15:53:09 GMT

@dustinbee66 wrote:
My account was suspended ,even I changed my password,I still can't login

That mean you didn't pay at renewal date, so you need pay first. Buy voucher and dial 611 on your phone to pay the bill. After your account is activated then you can login.