topic Re: top up account in Get Support

top up account

karimmangla77 — Wed, 14 Dec 2022 14:21:32 GMT

hello

want to top up account and want to change my email can you

please help

account is not activate somehow auto pay didnt work this mot

Re: top up account

karimmangla77 — Wed, 14 Dec 2022 14:22:38 GMT

also need my 4 digit pin for payment

Re: top up account

Quigley — Wed, 14 Dec 2022 14:26:38 GMT

@karimmangla77

To change your email address, you'll have to reach out to a Customer Support Agent.

Use the Chat Bot Simon to get a service ticket started first.

You can also pay your renewal by calling 611. If you know your pin number and have CC on file, pay that way.

Or use a voucher without pin number.

Re: top up account

softech — Wed, 14 Dec 2022 14:28:27 GMT

@karimmangla77 you can change your 4 digits pin after you have access to My Account.

But first, let get you back on My Account, you will have to engage PM support directly as only they can do that. Please open ticket via Chatbot following the steps below

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Again, once you have access to My Account, you can change your PIN by going to the Profile page

Re: top up account

karimmangla77 — Wed, 14 Dec 2022 14:31:13 GMT

hello

need my pin

dont remember

Re: top up account

karimmangla77 — Wed, 14 Dec 2022 14:31:50 GMT

hello

dont remember my pin

Re: top up account

Quigley — Wed, 14 Dec 2022 14:34:44 GMT

@karimmangla77

You have to get a Customer Support Agent to reset your new pin number for you.

You can pay your renewal by voucher, without your pin number. Through 611

Re: top up account

softech — Wed, 14 Dec 2022 14:34:19 GMT

@karimmangla77 wrote:
hello
dont remember my pin

@karimmangla77 you have to get the access to My Account back first before you can reset your PIN

Follow the steps on my earlier post to open ticket with PM support first to get the My Account access back

Re: top up account

Quigley — Wed, 14 Dec 2022 14:37:03 GMT

@karimmangla77

In the meantime, you can pay for your renewal with a voucher, without a pin number.

Re: top up account

karimmangla77 — Wed, 14 Dec 2022 14:43:12 GMT

how to get the voucher

Re: top up account

Quigley — Wed, 14 Dec 2022 14:45:43 GMT

@karimmangla77

Try Shell gas station, 7 11 store,. mobile shop,. Grocery store , Drug store

Re: top up account

Dunkman — Wed, 14 Dec 2022 14:50:23 GMT

@karimmangla77 wrote:
how to get the voucher

You can also buy a voucher online. Ie. Recharge.com. Note that there is a service fee for the purchase. Cheaper to buy in store, but would need to physically go to the store.