topic PM needs to acknowledge the issue and make an announcement for its customers in Get Support

PM needs to acknowledge the issue and make an announcement for its customers

johncross — Tue, 04 Jan 2022 19:54:17 GMT

Re: PM needs to acknowledge the issue and make an announcement for its customers

closng — Mon, 06 Nov 2017 15:13:47 GMT

I am also impacted by this outage and understand how frustating and inconvenient this outage is, but there is really no need to create multiple topics accross different sections on the forums to voice your concerns. One topic is more than suffient.

Re: PM needs to acknowledge the issue and make an announcement for its customers

mschmuty — Mon, 06 Nov 2017 15:15:36 GMT

Checking the ouage report dosent show that too many people are having issues

http://outagereport.ca/publicmobile

Re: PM needs to acknowledge the issue and make an announcement for its customers

johncross — Mon, 06 Nov 2017 15:15:43 GMT

Agree, though which section would logically be the best? They should create one for troubleshooting I guess. Folks are posting all around and getting more frustrated for not getting any response.

Re: PM needs to acknowledge the issue and make an announcement for its customers

will13am — Mon, 06 Nov 2017 15:17:28 GMT

@johncross, I totally agree. Unfortunately, this is one area of major weakness in this service. Stuff breaks but never seem to get fixed. Announcements on problems and their resolution are virtually non existent.

Re: PM needs to acknowledge the issue and make an announcement for its customers

nellium — Mon, 06 Nov 2017 15:21:21 GMT

Seconded, however pinpointing the issue before an announcement may be what they are trying to do.

I have no issues, and it could be a legacy customer thing. Whereas my friend who ported over last year is having issues.

When the dust settles, hopefully PM can reflect on their management of how this transpired.

Re: PM needs to acknowledge the issue and make an announcement for its customers

nellium — Mon, 06 Nov 2017 15:28:45 GMT

@closng wrote:
Hi @johncross,

I am also impacted by this outage and understand how frustating and inconvenient this outage is, but there is really no need to create multiple topics accross different sections on the forums to voice your concerns. One topic is more than suffient.

Unfortunately, the reward system encourages users to post multiple comments across multiple sections.

Re: PM needs to acknowledge the issue and make an announcement for its customers

fch — Mon, 06 Nov 2017 15:28:52 GMT

Service is up now... Can make outgoing Calls.

Re: PM needs to acknowledge the issue and make an announcement for its customers

MEU_21 — Mon, 06 Nov 2017 15:40:56 GMT

@will13am wrote:
@johncross, I totally agree. Unfortunately, this is one area of major weakness in this service. Stuff breaks but never seem to get fixed. Announcements on problems and their resolution are virtually non existent.

Respectfully, I disagree. Things do get fixed, and often I'm surprised at the speed.... Well, it just so happens it got fixed as I was writing this. Anyways, yes we are addicted to our phones, but hopefully we all survived. We'll know who didn't survive if they no longer show-up on the forum.

Re: PM needs to acknowledge the issue and make an announcement for its customers

Mary_M — Mon, 06 Nov 2017 17:12:07 GMT

Good morning community!

Thank you all for your patience!

Just an update - the issue has now been resolved and all services should be fully functional. Can you please power cycle and test outgoing calls?

Cheers,

Mary