topic Re: Cannot access my account in Get Support

Cannot access my account

MARCELCLOUTIER — Wed, 14 Dec 2022 02:10:44 GMT

My pay by month account has been unpaid for ~ 15 days. I can no longer use telephone so I cannot receive verification text which makes it impossible to verify my account to make a payment.

How can I

Re: Cannot access my account

walker1 — Wed, 14 Dec 2022 02:14:35 GMT

@MARCELCLOUTIER

Have the verification code sent to your email address instead.

You can also make a payment by calling 611. If you have Cc on file and know pin number, pay from there. Or get a voucher.

Re: Cannot access my account

softech — Wed, 14 Dec 2022 02:15:55 GMT

@MARCELCLOUTIER why don't you ask the system to send you the code via email?

if you are not receiving the code, then PM support is your friend, you will have to open ticket with them and they will sort this out for you:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there