topic Re: Anyone else have trouble sending texts sometimes? in Get Support

Anyone else have trouble sending texts sometimes?

foreverkayla — Tue, 13 Dec 2022 20:30:47 GMT

Randomly I will get a notification that a text was not sent. This has happened every once in a while for a couple of months now and is only rectified when I restart the phone. I have never had this issue with any other providers and I know it's not the phone because I was using two different phones when this happened. Even though I can't send texts when this happens, I can still receive them. Anyone else having this issue?

Re: Anyone else have trouble sending texts sometimes?

softech — Tue, 13 Dec 2022 20:32:09 GMT

@foreverkayla are you on Android or iPhone?

if Android, you might want to start with clear cache for your messaging app

Also, try to use a different app for messaging. Google Message is a good one to try

Re: Anyone else have trouble sending texts sometimes?

Quigley — Tue, 13 Dec 2022 20:33:28 GMT

@foreverkayla

You should send a message to a Customer Support Agent and have them look into your sim card and provisions.

Use the Chat Bot Simon to get a service ticket started and ask about your texting problem.

Re: Anyone else have trouble sending texts sometimes?

popping — Tue, 13 Dec 2022 20:41:10 GMT

@foreverkayla

Text message is piggyback on the voice line. PM uses 3G for voice calls.

How is the 3G signal strength on your phone?

Text message may not be sent right away if you at a 3G dead spot.

Your phone may have issue with the 3G signal.

Re: Anyone else have trouble sending texts sometimes?

hairbag1 — Tue, 13 Dec 2022 20:43:48 GMT

@foreverkayla...

which general area of Canada are you in ?

Can we assume that happens when sending to several people or does it just happen to one person ?

Re: Anyone else have trouble sending texts sometimes?

foreverkayla — Tue, 13 Dec 2022 20:44:12 GMT

I'm at home, like usual. There's no reason why it should work sometimes, not others and I can still receive texts from the same location. It starts working again after I restart the phone, so it's obviously not a dead spot.

Re: Anyone else have trouble sending texts sometimes?

foreverkayla — Tue, 13 Dec 2022 20:45:53 GMT

It has happened when I tried to text two different people (I don't text many people). I live in Greater Sudbury, Ontario.

Re: Anyone else have trouble sending texts sometimes?

popping — Tue, 13 Dec 2022 21:07:00 GMT

@foreverkayla wrote:
It has happened when I tried to text two different people (I don't text many people). I live in Greater Sudbury, Ontario.

@foreverkayla

Send text message to more than 1 person is called group message. It uses MMS to send group message even your message does not have a picture. Enable data and send again.

There is no charge for data even your plan does not have data.

Re: Anyone else have trouble sending texts sometimes?

foreverkayla — Tue, 13 Dec 2022 21:10:50 GMT

No, I wasn't sending as a group message. I was trying to individually text two people, and both message attempts were not going through until I rebooted.

Re: Anyone else have trouble sending texts sometimes?

popping — Tue, 13 Dec 2022 21:16:26 GMT

@foreverkayla

Update your message app may help.

I installed Google Messages app on my phone and I am not using the message app comes with my phone.

Are you using an iPhone?

Re: Anyone else have trouble sending texts sometimes?

foreverkayla — Tue, 13 Dec 2022 21:18:32 GMT

Thanks everyone for your replies, but I am asking if anyone else has had the same issue happen to them. I will let the professionals tell me how this can be fixed.

Re: Anyone else have trouble sending texts sometimes?

hTideGnow — Tue, 13 Dec 2022 21:22:05 GMT

HI @foreverkayla I hope by "professionals" you don't mean the agents. Agent will only confirm if it is a system issue but won't be too much help for device issue

In fact, you got all the response from the professionals here already

And , what kind of device you have?

Re: Anyone else have trouble sending texts sometimes?

foreverkayla — Tue, 13 Dec 2022 22:00:08 GMT

Samsung S20 Ultra. This issue also happened on a Samsung S21.

Re: Anyone else have trouble sending texts sometimes?

popping — Tue, 13 Dec 2022 22:41:43 GMT

@foreverkayla wrote:
Thanks everyone for your replies, but I am asking if anyone else has had the same issue happen to them. I will let the professionals tell me how this can be fixed.

We are trying to eliminate the possibilities which my cause your issue.

Create a support ticket to have CSA to check on any issue from the PM side. CSA may may provision your account again. Click on the Chatbot(SIMon) link at the bottom of this page to create a support ticket for help. Good luck.

Re: Anyone else have trouble sending texts sometimes?

foreverkayla — Wed, 14 Dec 2022 01:10:47 GMT

yes, I have done this, thanks. I was looking to see if it was happening to anyone else

Re: Anyone else have trouble sending texts sometimes?

softech — Wed, 14 Dec 2022 01:20:36 GMT

@foreverkayla

did it happen to both your Samsung devices??

The text issue could happen. If it is a network issue, it could due to poor network connection, you can try if changing to 3G only helps

But it could also be device or app issue. I strongly suggest you to try clear your cache for the Message app or try using Google Message to see if you get the same issue

Re: Anyone else have trouble sending texts sometimes?

foreverkayla — Wed, 14 Dec 2022 01:20:24 GMT

unfortunately, like I mentioned at the beginning, the issue is intermittent and since I rebooted my phone earlier today, it isn't currently happening. so trying another app will not tell me if there is an issue until it randomly happens again, and who knows when that will be, hence why I was trying to see if others were having the same issue

Re: Anyone else have trouble sending texts sometimes?

softech — Wed, 14 Dec 2022 01:23:14 GMT

@foreverkayla does it happen to both your Samsung devices? If a reboot cleared it up, it could be the app or memeiy issue

it is intermittent, but why not just use the new app for couple days or a week?

also, try to see if it happens more often at a particular location, that could hint that it is a local network issue instead

Re: Anyone else have trouble sending texts sometimes?

foreverkayla — Wed, 14 Dec 2022 01:26:56 GMT

so far it has only happened twice and the last time was over a month ago....I had the S21 at first and then changed to the S20 Ultra. they were not used at the same time.