topic Bonus Data not showing up. in Get Support

Bonus Data not showing up.

Jethro82 — Tue, 13 Dec 2022 23:32:32 GMT

Before I got Bonus data(December 2) of 2GB I had a 95% used 2GB roll over bonus back and had recently bought 1 roller GB. 3 days later my plan reset. Currently the new 2GB does not show up on my plan. I do however see that 17% of the 1GB of data I bought has been used. There is a 2GB but it is again at 95%. There is no way I used 95% of that data in 3 days - my current usage is less than 200MB this month and it's more than week into it. Are other people's data from the december give away showing up?

Re: Bonus Data not showing up.

walker1 — Tue, 13 Dec 2022 23:38:48 GMT

@Jethro82

Try logging into your account using a browser in incognito or private mode instead.

Your probably looking at old cached information before.

Try doing a refresh by clicking on the little refresh circular wheel on your overview page.

Re: Bonus Data not showing up.

HALIMACS — Tue, 13 Dec 2022 23:40:25 GMT

Another thing to remember, @Jethro82 , is that those SMS notifications of data used are sketchy at best.

When one has plan data, bonus data, add-on data, etc, the buckets are 'difficult' for the notification system to determine.

Best to completely ignore the text notices and rely entirely on the self-serve landing page. When there, click the little refresher icons to get an up-to-date version of the page.

Re: Bonus Data not showing up.

hairbag1 — Tue, 13 Dec 2022 23:50:39 GMT

You'll see one graph for 2GB Holiday data and one for 500 minutes one time Int'l Calling