topic Re: Account verification in Get Support

Account verification

JohnF2022 — Tue, 13 Dec 2022 21:04:30 GMT

Hi, I was unable to update my payment method. Therefore, my service has been temporarily suspended. I cannot sign in using my email as a verification method, as the email registered on my public mobile account is no longer active. I can't sign in to update my payment method, and *611 is of no use for the exact reason as well. No option on there to update payment method. Can only do so by logging into my account, which I cannot do. Can anybody help??

Re: Account verification

hTideGnow — Tue, 13 Dec 2022 21:06:10 GMT

HI @JohnF2022 you have another email address you have access?

Just open ticket with CS agent and they will update the account for you to the new email

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account verification

hycm53 — Tue, 13 Dec 2022 21:08:36 GMT

@JohnF2022 wrote:
Hi, I was unable to update my payment method. Therefore, my service has been temporarily suspended. I cannot sign in using my email as a verification method, as the email registered on my public mobile account is no longer active. I can't sign in to update my payment method, and *611 is of no use for the exact reason as well. No option on there to update payment method. Can only do so by logging into my account, which I cannot do. Can anybody help??

First buy vouch and dial 611 on your phone to pay your plan.

Second contact CS agent to change your login email:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account verification

Quigley — Tue, 13 Dec 2022 21:10:21 GMT

@JohnF2022

You'll need to get a Customer Support Agent to update your email address for your account.

Please use the Chat Bot Simon to get a service ticket started first.

Re: Account verification

popping — Tue, 13 Dec 2022 21:12:20 GMT

@hycm53

While you are waiting for CSA to help you with your email address update to your account. You can purchase a PM voucher and call 611 from your phone to add fund to your account to get your phone working ASAP.