topic Re: Holiday bonus 2GB + 500 intl. long distance in Get Support

Holiday bonus 2GB + 500 intl. long distance

AndrewPublic2 — Wed, 14 Dec 2022 04:40:15 GMT

Hi everyone,

Just made this account to ask about the holiday bonus. I replied with "YES2" on December 3rd to apply the bonus to my account. I logged into self serve today and have yet to see the bonuses applied. I actually still had last year's holiday bonus on my account, as I hadn't fully used it, does this mean that this year I don't get any bonus?

Thanks very much!

-A

Re: Holiday bonus 2GB + 500 intl. long distance

JK8 — Tue, 13 Dec 2022 20:55:18 GMT

@AndrewPublic2

Did you receive the text first? If you did log into self service again but clear your browser cache and open a new browser window in incognito.

Re: Holiday bonus 2GB + 500 intl. long distance

hTideGnow — Tue, 13 Dec 2022 20:55:21 GMT

HI @AndrewPublic2

maybe you are just reading cached page

Please try to login using Private or Incognito mode and check again.

Re: Holiday bonus 2GB + 500 intl. long distance

Quigley — Tue, 13 Dec 2022 20:58:40 GMT

@AndrewPublic2

You could be looking at a cached version of your account information.

Try logging into your account using a different browser in incognito or private mode instead. Try again.

Re: Holiday bonus 2GB + 500 intl. long distance

AndrewPublic2 — Tue, 13 Dec 2022 21:04:52 GMT

@Quigley @hTideGnow @JK8 Bravo everyone! Thank you. I was viewing a cached page of my account. Consider this question solved. Thank you for a prompt response and answer! Good day

Re: Holiday bonus 2GB + 500 intl. long distance

jor123 — Wed, 14 Dec 2022 02:45:48 GMT

Wonder when the caching issue will be fixed in the new self-serve, this is a super common issue.