topic Re: Make a payment in Get Support

Make a payment

Ronila14 — Tue, 13 Dec 2022 20:10:49 GMT

I had to cancel my current credit card (I'm on autopay) and I would like to pay with my debit card.

How can I make a payment? Is there someone I could speak with?

Thanks,

Roni

Re: Make a payment

JK8 — Tue, 13 Dec 2022 20:14:00 GMT

@Ronila14

You can update your payment card in self service. These are the only payment card acceptable. You can also pay with vouchers.

Remember, we accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S.

Re: Make a payment

softech — Tue, 13 Dec 2022 20:15:19 GMT

@Ronila14 PM support is all online but you can easily do this yourself

Just login to My Account, go to Payment page, Manage Payment Method and Update card information

There you can enter your debit card

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Just in case you encounter any issue, you can also get a voucher from stores like SDM/711/Shell and then load the voucher using *611 or My Account

Re: Make a payment

Quigley — Tue, 13 Dec 2022 20:17:05 GMT

@Ronila14

Just log into your account and make a payment from there or you can call 611 and make a payment.

Re: Make a payment

Ronila14 — Tue, 13 Dec 2022 20:27:40 GMT

I tried that already, I have a regular bank debit (not visa debit) so no expiry date or CVV

Re: Make a payment

hairbag1 — Tue, 13 Dec 2022 20:28:59 GMT

You can also use on-line payment voucher from recharge.com or ding.com...both have proved to be quick and honourable services.

Re: Make a payment

softech — Tue, 13 Dec 2022 20:31:09 GMT

@Ronila14 wrote:
I tried that already, I have a regular bank debit (not visa debit) so no expiry date or CVV

@Ronila14 then maybe you have to go with voucher from stores or get a prepaid Visa and add the prepaid Visa onto the system

Re: Make a payment

Ronila14 — Tue, 13 Dec 2022 20:31:16 GMT

What are those vouchers? I'm not familiar with this method

Re: Make a payment

Ronila14 — Tue, 13 Dec 2022 20:31:59 GMT

I called 611, nobody answers and the call disconnects on itself

Re: Make a payment

softech — Tue, 13 Dec 2022 20:34:55 GMT

@Ronila14 wrote:
What are those vouchers? I'm not familiar with this method

@Ronila14 you can get vouchers from stores. Best to get it from Shell/711/SDM as their vouchers can be used immediately

When you are at the store, buy the amount you want, like $25 , then they will charge you $25+tax

What you need to do after is to load the voucher by logging into My Account or via *611. There will be a 12 digits code, you just enter it. Once loaded, you will see $25 on your account as Available Fund and PM will use it towards your next renewal. Of course, make sure you buy the voucher with an amount enough to cover the plan renewal

For *611, it is not a call centre., it is just for you to check your account status and make some simple system change or purchase

Re: Make a payment

JK8 — Tue, 13 Dec 2022 20:36:59 GMT

@Ronila14

Edit: call the store first to make sure they have Public Mobile vouchers. Some stores charge a fee. I like going to Shoppers Drug Mart.

Re: Make a payment

Ronila14 — Tue, 13 Dec 2022 20:37:28 GMT

Good to know, I'll try it!

Thank you

Re: Make a payment

BKNS27 — Wed, 14 Dec 2022 03:38:06 GMT

@Ronila14

You can also purchase vouchers online from recharge.ca