topic Re: Can customers change from autopay to monthly manual pay? in Get Support

Can customers change from autopay to monthly manual pay?

M-Publicmobile8 — Tue, 13 Dec 2022 18:11:01 GMT

I prefer to may manually (on-line) rather than with auto-debit. Month by month. Is this possible?

Re: Can customers change from autopay to monthly manual pay?

softech — Tue, 13 Dec 2022 18:13:12 GMT

@M-Publicmobile8 yes, you can.

You just need to login to My Account , Payment page and disable Pre-Authorized payment

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

What you have to do is manually load enough fund using the credit card on the system or voucher before the renewal day

Keep in mind, PM is prepaid,if you miss the payment, account will be suspended and you will have no service. Also, PM is running on 30 days cycle, due date will change. So, you have to make sure you pay before the due date

Re: Can customers change from autopay to monthly manual pay?

walker1 — Tue, 13 Dec 2022 18:13:31 GMT

@M-Publicmobile8

Yes, you'll just have to disable the auto pay from inside your My Account.

Re: Can customers change from autopay to monthly manual pay?

Meow — Tue, 13 Dec 2022 18:22:49 GMT

Yes, remove tick mark for pre-auth.

Re: Can customers change from autopay to monthly manual pay?

WolverineCaz — Tue, 13 Dec 2022 18:27:42 GMT

Make sure to be on time for payments because you'll lose service for non payment if you miss the payment date.

Re: Can customers change from autopay to monthly manual pay?

CountyDownIeUk — Fri, 23 Dec 2022 18:26:14 GMT

@walker1 wrote:
@M-Publicmobile8
Yes, you'll just have to disable the auto pay from inside your My Account.

Wow, bad advice! Especially if @M-Publicmobile8 is on $ rewards. No matter what, you leave auto pay on as a safe guard.

@M-Publicmobile8 If you pay 2 months in advance and then on your next confirmed payment, then pay again. Auto pay will never kick in. And you will still gain by having auto pay turned on. Top up using “Custom Amount”. Your payment comes from your balance first, then your autopay set up.

I do similar but am paid up 3 months in advance.

Re: Can customers change from autopay to monthly manual pay?

popping — Tue, 13 Dec 2022 18:34:38 GMT

@M-Publicmobile8

You will not get the reward points if you disable the autopay.

For me, I will keep the autopay enabled to collect reward points and manually add fund to your account after receiving PM reminder SMS message 3 days before your next renewal date.

When you said auto-debit, I assume that you setup autopay with Visa debit card. Yes, you can add fund before your renewal date using you auto-debit. PM server will not taking fund from you debit Visa card id you have enough available fund in your account to pay for your renewal.

Keep your autopay enabled to collect the reward points.

Re: Can customers change from autopay to monthly manual pay?

wetcoaster — Tue, 13 Dec 2022 18:57:59 GMT

The major points have already been made above by @popping and @CountyDownIeUk .

I personally have an empty Vanilla Mastercard prepaid card, similar to the one on this picture, registered in order to get the auto pay and load vouchers as needed a week or so before renewal.

Re: Can customers change from autopay to monthly manual pay?

walker1 — Tue, 13 Dec 2022 19:00:14 GMT

@CountyDownIeUk

I just gave the answer to the OPs question. So it's not bad advice.

I can't help it, if the OP isn't as cheap as the rest of us and doesn't want to keep saving a few bucks.

Also, I think the advice given before mine was pretty similar. So that was great advice in your opinion?

Re: Can customers change from autopay to monthly manual pay?

BKNS27 — Wed, 14 Dec 2022 02:29:55 GMT

@M-Publicmobile8

Yes you can as noted by other members but please note the PM is on a 30 days cycle and a monthly cycle so your renewal date is shorted by a day every 2 months and you will be paying an extra 5 days a year.