topic Re: Promotion on Public Mobile preowned phone in Get Support

Promotion on Public Mobile preowned phone

aklkwan — Tue, 13 Dec 2022 17:55:35 GMT

Hi.

Back in October I received an email from Public about buying a preowned phone from Public will get $5 off from plan billing for 6 months. Offer will be expired on Oct 26th. I bought a phone according to the instructions in the email on Oct 23rd. Today is December 13th. I still haven't see the $5 reduction in my bill. I just got my auto pay account charged today.

Appreciate your advice.

Re: Promotion on Public Mobile preowned phone

walker1 — Tue, 13 Dec 2022 17:58:15 GMT

@aklkwan

You should probably get a Customer Support Agent to look into your account and that promotion of yours.

Use the Chatbot Simon to get a service ticket started first.

Re: Promotion on Public Mobile preowned phone

Outdoorsman — Tue, 13 Dec 2022 18:03:32 GMT

@aklkwan

Hi you should have seen it in your account by now you need to inquire with a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

Re: Promotion on Public Mobile preowned phone

hairbag1 — Tue, 13 Dec 2022 18:03:50 GMT

@aklkwan....

read through and make sure all the conditions of the offer were met.

How to get this offer:

$5 off for 6 months when you upgrade or activate with a Certified Pre-Owned Phone.
Must use the same email address to purchase a Public Mobile Certified Pre-Owned Phone by October 26th.
Credits will be issued within 1 month of the offer end date.

Offer Details:

Effective October 12, 2022 until October 26, 2022 11:59PM ET. Offer available to existing and new Public Mobile customers.
Offer limited to one bill credit per Public Mobile account.
Customer’s account must be in good standing in order to receive the credit.
Credit will be automatically applied to eligible accounts by November 30, 2022.
The offer is subject to change without notice.

Using incognito mode, log in to your account. Check Payments to see if the $5 was credited to your account.

Re: Promotion on Public Mobile preowned phone

aklkwan — Tue, 13 Dec 2022 18:06:31 GMT

Thank you. Will do.

Re: Promotion on Public Mobile preowned phone

Meow — Tue, 13 Dec 2022 18:06:43 GMT

If your purchase satisfied all offer's condition then you should see credit on your account.

If you do not see it yet, contact agent for an explanation.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Promotion on Public Mobile preowned phone

aklkwan — Tue, 13 Dec 2022 18:06:52 GMT

Thank you.

Re: Promotion on Public Mobile preowned phone

aklkwan — Tue, 13 Dec 2022 18:08:28 GMT

I followed all requirements. I have the purchase confirmation email as well.

Thank you.

Re: Promotion on Public Mobile preowned phone

walker1 — Tue, 13 Dec 2022 18:09:18 GMT

Your very welcome! Good luck!

Re: Promotion on Public Mobile preowned phone

hairbag1 — Tue, 13 Dec 2022 18:13:05 GMT

@aklkwan wrote:
I followed all requirements. I have the purchase confirmation email as well.
Thank you.

Ok...so can you see if the $5 was credited to your account ?