topic Re: Data in Get Support

Data

Andrewweit17 — Tue, 13 Dec 2022 16:48:50 GMT

I just renewed my service. I had gotten the text about the 2gb free and 500 int talk minutes so i accepted it and they added it to my account. I just used the 2 gb all up and now NONE of my data works. My original plan has 20 gb of data but it doesnt work. My calling doesnt work either i seriously have no idea whats going on. Can someone help me?!

Re: Data

WolverineCaz — Tue, 13 Dec 2022 16:52:51 GMT

Restart device. Log in to see what your usage is at now (There may be a delayed glitch when adding the promo). If it still doesn't work, have a chat with SIMon https://www.publicmobile.ca/en/on/get-help

Re: Data

Andrewweit17 — Tue, 13 Dec 2022 16:54:20 GMT

Yeah ife reset my phone 70 times and it still doesnt show a difference but my cycle just reset and there is no way i used 20gb in 4 days

Re: Data

Andrewweit17 — Tue, 13 Dec 2022 16:55:05 GMT

Re: Data

hairbag1 — Tue, 13 Dec 2022 16:57:03 GMT

Re: Data

walker1 — Tue, 13 Dec 2022 17:00:51 GMT

@Andrewweit17

You might want to get in touch with a Customer Support Agent and have them look into your sim card and provisions.

Use the Chatbot Simon to get a service ticket started first and then ask them about your data.

Re: Data

Andrewweit — Tue, 13 Dec 2022 17:10:08 GMT

Re: Data

dust2dust — Tue, 13 Dec 2022 17:15:49 GMT

Do you have a data usage block setting on your phone? If so it needs to be sync-ed with your Dec 8 start date.

And if you click on that same little spinner icon under the shop add-ons as shown by hairbag1 then you might see the freebie 2gb too. I would very much doubt it got used before your plan data.

Re: Data

CGO — Tue, 13 Dec 2022 17:34:39 GMT

if both voice/data not working, reinstall sim/phone, set 3G network only, then contact CSA.

Re: Data

Andrewweit — Tue, 13 Dec 2022 19:14:04 GMT

I have an iphone 12 pro max how would i find this and set it in sync?