topic Re: Promo did not start in Get Support

Promo did not start

erckman — Tue, 13 Dec 2022 17:04:53 GMT

I said yes to the November 4g, 15 gb $40 promo. It should have started on my December bill cycle, but I am still on my original plan!

Re: Promo did not start

hairbag1 — Tue, 13 Dec 2022 17:09:52 GMT

Re: Promo did not start

walker1 — Tue, 13 Dec 2022 17:12:31 GMT

@erckman

Try logging into your account using a browser in incognito or private mode first.

You were probably looking at old cached information before.

Re: Promo did not start

hTideGnow — Tue, 13 Dec 2022 17:16:53 GMT

Hi @erckman you should see the proper plan details if you use Private mode or Incognito mode to login

or clear cache and restart browser

Re: Promo did not start

Meow — Tue, 13 Dec 2022 17:31:42 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If you have been charged new amount (look at your PM account and credit card) then new plan should be active.