topic Signal strength in Get Support

Signal strength

panh — Tue, 13 Dec 2022 10:21:12 GMT

Hi,

Public mobile signal is very weak in Calgary South east area.( postal code T2C, Alberta ). How can I contact public mobile technical support to fix that issue. Please advise.

Thanks

Re: Signal strength

HALIMACS — Tue, 13 Dec 2022 10:37:29 GMT

@panh

Signal strength will vary based on a number of factors.

One thing to remember is that the 'resting' signal may appear to be less than the actual signal when in use.

Though there may not be much they will do, here's how you contact them:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Signal strength

yackinlyn — Tue, 13 Dec 2022 13:28:10 GMT

dont think there is anything PM can do, unless the have another tower near you. my familys has on bar in his work building

Re: Signal strength

will13am — Tue, 13 Dec 2022 13:53:13 GMT

@panh , if you know friends and family with Koodo or Telus service in the area, compare notes with them on signal strength. If your data is not an outlier, then what you are seeing reflects the coverage in the area. Note that older phones might not do as well with managing a weak signal.

Re: Signal strength

CountyDownIeUk — Tue, 13 Dec 2022 15:53:20 GMT

Is good at T3M

Re: Signal strength

CGO — Tue, 13 Dec 2022 17:01:57 GMT

contact CSA. PM may send tech to check station/tower RSSI.

Re: Signal strength

hTideGnow — Tue, 13 Dec 2022 17:04:57 GMT

HI @panh Public Mobile uses 3G network for voice and LTE for data and text. Do you get weak signal for data only ? or problem with voice?

if you change your phone to 3G Only and force PM to use 3G for voice/data/text, do you see any improvement?

Re: Signal strength

popping — Tue, 13 Dec 2022 18:10:39 GMT

@panh

Postal code T2C is located around the Calgary Soccer Centre in the Calgary SE.

An area south of 50 Ave SE, north of City of Calgary Shepherd landfill, East of Bow River and west of highway 201.

Calgary Soccer Centre is located in that area. I used to taking my kids to the Calgary Soccer Centre when they were playing soccer.

The following map is provided by Canadian Cellular Towers Map search on Calgary Soccer Centre location.

Telus Cell Towers Around Calgary Soccer Centre

Go to this site and search your address to determine how close are you close to a Telus Cell Tower.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=50.977453&lng=-113.962727&zoom=13&type=Roadmap&layers=t&pid=0

You may create a support ticket to get CS Agent for help.