topic Re: Port in Get Support

Transfer

artidubey1974 — Tue, 13 Dec 2022 03:32:04 GMT

I missed to timely respond my Service provider message about transfer. How can I get question again, where I need to say "YES"

Re: Transfer

softech — Tue, 13 Dec 2022 03:34:13 GMT

@artidubey1974 transfer into PM, right?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get them to re-trigger the process

Re: Transfer

BKNS27 — Tue, 13 Dec 2022 03:36:15 GMT

@artidubey1974

You will need to contact a CS_Agent by creating a ticket through SIMon Chatbot at the bottom of this page or private message on the envelope icon above to restart the porting process.

Unfortunately, PM staff are available from 6:00am to 10:00pm but go ahead and submit your request.

Your old SIM is still active so continue to use it for now and wait for the text tomorrow.

Re: Transfer

Quigley — Tue, 13 Dec 2022 03:37:31 GMT

@artidubey1974

Or you can ask for the port request again by using the Chat Bot Simon to get a service ticket started.

Port

artidubey1974 — Tue, 13 Dec 2022 03:52:54 GMT

Send port request again

Re: Port

cellphoneuser1 — Tue, 13 Dec 2022 03:57:22 GMT

@artidubey1974 wrote:
Send port request again

Click on Chatbot (SIMon) link at the bottom of page. You have to ask to open a CSA ticket.

Re: Port

softech — Tue, 13 Dec 2022 03:54:27 GMT

@artidubey1974 Please check your earlier post

https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer/td-p/920761

Re: Port

Quigley — Tue, 13 Dec 2022 03:58:13 GMT

@artidubey1974

Asking for a Port Request again here in the community forum, isn't the way to go or get it done. Use the Chatbot Simon.

Re: Port

cellphoneuser1 — Tue, 13 Dec 2022 03:59:57 GMT

@Quigley wrote:
@artidubey1974
Log into your account and ask for the port request again.
Or use the Chatbot Simon to get a service ticket started first and then ask for the port request again. Your choice.

If porting has been attempted and failed, it can't be requested again in Self Serve. Only a CSA can do it.

Re: Port

BKNS27 — Tue, 13 Dec 2022 07:36:44 GMT

@artidubey1974

Didn’t you read the recommendations on your other post about Transfer?

You will need to contact a CS_Agent by creating a ticket through SIMon Chatbot at the bottom of this page or private message on the envelope icon above to restart the porting process.

Unfortunately, PM staff are available from 6:00am to 10:00pm but go ahead and submit your request.

Your old SIM is still active so continue to use it for now and wait for the text tomorrow.