topic Re: Payment in Get Support

Payment

Marina12 — Tue, 13 Dec 2022 00:59:55 GMT

Hi,I'm trying to activate a new SIM and the payment cannot be processed. I've tried 2 different cards. There are no fields for address or name. It's just the credit card info. How do I proceed to complete my activation?Thanks!

Re: Payment

hTideGnow — Tue, 13 Dec 2022 01:02:25 GMT

Hi @Marina12

try access the site using Desktop or laptop computer instead of Mobile

also please use private or Incognito mode

Re: Payment

Yummy — Tue, 13 Dec 2022 01:07:57 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Payment

lijing2 — Tue, 13 Dec 2022 01:23:13 GMT

Hi Marina! Are you using international non-US/CA cards? That was an issue I had before, because public mobile only accepts US/Canadian cards

Re: Payment

cellphoneuser1 — Tue, 13 Dec 2022 05:44:57 GMT

@Marina12 wrote:
Hi,I'm trying to activate a new SIM and the payment cannot be processed. I've tried 2 different cards. There are no fields for address or name. It's just the credit card info. How do I proceed to complete my activation?Thanks!

Open a ticket to custmer support agents to ask them to open a new account without credit card. Then pay with vouchers purchased from a store that sells Pubilc Mobile vouchers.