topic Re: Are we not getting community rewards this month? in Get Support

Are we not getting community rewards this month?

brettster99 — Sat, 10 Dec 2022 00:35:42 GMT

I swear there, at least in the past been an announcement of that month's community top contributors by today. As it's considered to the 6th of the next month to determine who get's what. And it usually comes out the next day or two. Well it's day 3 and still no announcement and I do not see anything that would give me a clue as to what I would get.

I checked the selfservice account to see if I am getting anything off. Nope. I check myrewards. NOPE. I check my community page for a little badge, and again, NOPE. This has to be related to them (Telus) merging the back ends and making regular telus employees do this, instead of having its own dedicated department. So does anyone have any idea when, IF we would know this

Re: Are we not getting community rewards this month?

dabr — Sat, 10 Dec 2022 00:39:16 GMT

@brettster99 I'm quite sure the rewards have already been added to the account when I checked yesterday and today. You don't see anything when clicking the Payments option and upcoming bill/payment?

edit: you're right that no community badges have been given out yet, probably will receive that notice any day now.

Re: Are we not getting community rewards this month?

walker1 — Sat, 10 Dec 2022 00:39:12 GMT

@brettster99

You'll have to go into the rewards portal to see if you got any community rewards for November. It should be there by now 😃.

Re: Are we not getting community rewards this month?

HALIMACS — Sat, 10 Dec 2022 00:39:14 GMT

Yup, they are @brettster99

Check your Rewards section for your reward for Community participation!!!

Re: Are we not getting community rewards this month?

dabr — Sat, 10 Dec 2022 00:40:34 GMT

@HALIMACS There's no need to sign into Rewards any longer. Just view the upcoming payment from Payments page.

Re: Are we not getting community rewards this month?

Meow — Sat, 10 Dec 2022 00:40:59 GMT

Announcement is NOT important at all. They do not say WHO got what so what is the point of announcement????

Re: Are we not getting community rewards this month?

will13am — Sat, 10 Dec 2022 00:48:44 GMT

@brettster99 , relax there has never been a missed community reward yet in the time that I have been here. It may be a few days later this cycle but would only matter depending on your next renewal day. Even then it is not the end of the world as the funds can be applied to the next cycle. I just check my account, rewards have been issued.

Re: Are we not getting community rewards this month?

Outdoorsman — Sat, 10 Dec 2022 00:42:36 GMT

@brettster99 I hear ya this is the first month I received mine with out inquiring about it it's dishearting and afew times it made me feel like not participating there is something wrong for sure!!

Re: Are we not getting community rewards this month?

golfball — Sat, 10 Dec 2022 00:52:04 GMT

This is fuelling my fears of the shutdown rumours being true, I need that post. 😅

Re: Are we not getting community rewards this month?

Outdoorsman — Sat, 10 Dec 2022 00:59:15 GMT

@golfball wrote:
This is fuelling my fears of the shutdown rumours being true, I need that post. 😅

@golfball hi I don't believe those rumours for a second they are putting to much effort into enticing new customers with all the great promo,rewards and giveaways,they will have to drag me outta here lol

Re: Are we not getting community rewards this month?

golfball — Sat, 10 Dec 2022 01:09:58 GMT

@Outdoorsman wrote:
@golfball wrote:
This is fuelling my fears of the shutdown rumours being true, I need that post. 😅
@golfball hi I don't believe those rumours for a second they are putting to much effort into enticing new customers with all the great promo,rewards and giveaways,they will have to drag me outta here lol

I would agree but I just can't get past the possibility of higher-ups at Telus blindsiding the PM staff with something like that. I do agree with your second point, I like this provider and the value they offer and it would be a shame to see it go.

Re: Are we not getting community rewards this month?

HALIMACS — Sat, 10 Dec 2022 01:48:13 GMT

Thanks for the shortcut @dabr 😊

Re: Are we not getting community rewards this month?

softech — Sat, 10 Dec 2022 03:53:35 GMT

@golfball wrote:
This is fuelling my fears of the shutdown rumours being true, I need that post. 😅

@golfball this rumour comes up every couple months and have been like this for years. There will be more rumours in the next couple years, but rumours are rumours

Re: Are we not getting community rewards this month?

softech — Sat, 10 Dec 2022 15:00:48 GMT

@brettster99 the rewards were posted to our account on the 6th. If you check earnings on My Rewards, you should see an amount under Give Back (assuming you are on the old rewards system)

Re: Are we not getting community rewards this month?

brettster99 — Sat, 10 Dec 2022 05:02:45 GMT

@softech @HALIMACS @golfball @Outdoorsman @will13am so what you all are saying is that I won't get it since it's still not there. I do not have any rewards at all for helping out. 0. This is really disheartning @CS_Agent this is really disappointing. Everything is the same, in terms of emails used to link each other. I am going to submit a ticket but I am not getting my hopes up

Re: Are we not getting community rewards this month?

softech — Sat, 10 Dec 2022 05:05:12 GMT

@brettster99 CS agent won't reply with your tag here

you can wait couple more days for the official rewards announcement and the badge for November. Or you can open ticket with CS agent

Re: Are we not getting community rewards this month?

brettster99 — Sat, 10 Dec 2022 05:27:40 GMT

@softech I had to direct messeage them as I tried over 6 times with SIMon and it did not work. I never had issues with it before. Another thing that has drastically went downhill

Re: Are we not getting community rewards this month?

dabr — Sun, 11 Dec 2022 20:28:42 GMT

@brettster99 So you've received your Community rewards now?

Re: Are we not getting community rewards this month?

brettster99 — Mon, 12 Dec 2022 01:40:09 GMT

@dabr Nope. Jade is looking into it

Re: Are we not getting community rewards this month?

dust2dust — Mon, 12 Dec 2022 01:47:13 GMT

A long time ago someone found that a very long email address was to blame.